The Mazda CX30 has a problem with their design. They designed their vehicle to have such a slopped/angled windshield that it would require high-quality glass to see through it without distortions. But Mazda tried to save money by buying from a mediocre glass supplier, that results in distorted views when looking straight down the road. Other car manufactures with similar slopped windshield don't have this problem because they buy quality glass.
The waviness of the glass also causes double vision in the heads up display (shows speed, navigation info, etc.). The attached image shows how the heads up display can be in focus in one area, but produces double vision in another. The upper left and lower right corners are in focus, but the center text, the upper right and lower left corners all produce a double vision/shadow effect. That makes for difficult reading of the speed, navigation info, and cruise control settings, that take up the entire bounding box.
I took it in for service to have it looked at. The mechanics at the dealership agreed that this was bad. They took videos and pictures, sent it to Mazda headquarters, and they allowed a replacement windshield to be put in. When I went in to get the vehicle, the new glass was just as bad. I handed the keys right back, and they reached out to Mazda again.
This second attempt at fixing it, I met more push back. The dealership made a big deal about flying their tech specialist out to do an inspection. I mean, it isn't like the dealership was doing me favors on having this person come out, it's his job. Dave Fenske the North-East regional tech specialist, whose job highlights includes finding ways to perform "inspections to prevent buy-backs" deemed it within spec. But there is no technical specification, or measurement that they could point to that states the blurriness, double vision, etc. is by design. It's boils down to one person's opinion. And his job performance is probably measured on how much money he saves Mazda by rejecting and denying customer problems.
While Dave Fenske has the magic pen that says yes or no, I am now stuck with this poorly designed vehicle windshield, even while the mechanics at the dealership are still in agreement that they see the problem. And because the regional tech specialist rejected it, my dealership is done representing me on this matter and leaving me high and dry.
This is my first and last Mazda. Honda/Acura, I'll be back.
A D V E R T I S E M E N T S
click to see larger images
The Mazda CX30 has a problem with their design. They designed their vehicle to have such a slopped/angled windshield that it would require high-quality glass to see through it without distortions. But Mazda tried to save money by buying from a mediocre glass supplier, that results in distorted views when looking straight down the road. Other car manufactures with similar slopped windshield don't have this problem because they buy quality glass.
The waviness of the glass also causes double vision in the heads up display (shows speed, navigation info, etc.). The attached image shows how the heads up display can be in focus in one area, but produces double vision in another. The upper left and lower right corners are in focus, but the center text, the upper right and lower left corners all produce a double vision/shadow effect. That makes for difficult reading of the speed, navigation info, and cruise control settings, that take up the entire bounding box.
I took it in for service to have it looked at. The mechanics at the dealership agreed that this was bad. They took videos and pictures, sent it to Mazda headquarters, and they allowed a replacement windshield to be put in. When I went in to get the vehicle, the new glass was just as bad. I handed the keys right back, and they reached out to Mazda again.
This second attempt at fixing it, I met more push back. The dealership made a big deal about flying their tech specialist out to do an inspection. I mean, it isn't like the dealership was doing me favors on having this person come out, it's his job. Dave Fenske the North-East regional tech specialist, whose job highlights includes finding ways to perform "inspections to prevent buy-backs" deemed it within spec. But there is no technical specification, or measurement that they could point to that states the blurriness, double vision, etc. is by design. It's boils down to one person's opinion. And his job performance is probably measured on how much money he saves Mazda by rejecting and denying customer problems.
While Dave Fenske has the magic pen that says yes or no, I am now stuck with this poorly designed vehicle windshield, even while the mechanics at the dealership are still in agreement that they see the problem. And because the regional tech specialist rejected it, my dealership is done representing me on this matter and leaving me high and dry.
This is my first and last Mazda. Honda/Acura, I'll be back.
- carmageddon, New York City, US