Technical Service Bulletins (TSBs) for the 2021 CX-30 are official communications between Mazda & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some vehicles may exhibit a knocking noise from the steering column while driving. This may be caused by an improper manufacturing process where the worm wheel gear is not at a proper distance. Read More »
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Read More »
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
Symptom 1: Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate. Read More »
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
Some customers may complain about the following braking concerns when coming to a stop while following a vehicle ahead using Mazda Radar Cruise Control with Stop and Go function (MRCC). Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
Symptom 1: Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate. Read More »
NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. Read More »
Some customers may complain about hearing a grinding noise and/or vibration occur when applying the brake. This is due to rust on the rear brake disc plate. Read More »
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
When switching to the maintenance mode, U3000:53 and the related DTCs are stored, but the DTCs will not be cleared automatically after finishing the maintenance mode. Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: ... Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
Some customers may complain about frequent low battery warning message appearing in the instrument cluster. The warning message appears when the power saving mode is activated to avoid a drained battery. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant ... Read More »
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
Some customers may complain about engine surging 100-200 rpm when accelerating up a hill at altitudes around 6,700 feet or higher. This concern may be caused by improper PCM control software in particular situations. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about engine surging 100-200 rpm when accelerating up a hill at altitudes around 6,700 feet or higher. This concern may be caused by improper PCM control software in particular situations. Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P0301:00, P0302:00, P0303:00, P0304:00.NOTE: Only turbo engines are applicable; non-turbo engines are NOT applicable. Read More »
Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and ... Read More »
Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and an engine oil level warning light on in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. Read More »
Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P030X:00 (only turbo engines are applicable; non-turbo engines are NOT applicable). Read More »
Some vehicles may experience an engine stall when hard accelerating from a stop (often difficult to reproduce on a test drive), no codes are stored and the vehicle easily restarts with no other drivability concerns. Read More »
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure. Read More »
Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. Read More »
Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: * The engine takes longer to warm up * The engine temperature gauge fluctuates * The low ... Read More »
Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape during ignition ON. Read More »
Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. Read More »
Some vehicles may have a "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. Read More »
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their ... Read More »
The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket. Read More »
Some vehicles may exhibit an excessive body vibration when idling or driving after being left in extremely cold weather (-20??A?C/-4??A?F or below) for a long time. This is caused by the No.1, No. 3 and No. Read More »
Some vehicles may exhibit an excessive body vibration when idling or driving after being left in extremely cold weather (-20??A?C/-4??A?F or below) for a long time. This is caused by the No.1, No. 3 and No. Read More »
New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
Some vehicles may have a ??A?A?LOW ENGINE OIL LEVEL??A?A? warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Read More »
Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant ... Read More »
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. Read More »
If you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter ... Read More »
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »
When the body control module (BCM) has been replaced or reprogrammed and the software is updated to the file names shown below, DTC U2050:55-BCM (Activation of remote control not implemented) may be stored in memory without any warning ... Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »
Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and ... Read More »
Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant ... Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
Mazda Motor Corporation has decided to conduct a Special Service Program impacting certain 2019-2021 Mazda3 and 2020-2021 CX-30 vehicles built at MC and MMVO. Please see the descriptions, models, years, and VIN Ranges below. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
HVAC SYSTEM BLOWS HOT AIR UNDER ACCELERATION. Some customers may complain that the HVAC system blows hot air on occasion (blows cold air, then hot air, then cold air again). Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »
Some customer's may complain that the HVAC system only blows warm to cool air (not cold) after starting the vehicle and not moving right away. This may be caused by a closed Active Air Shutter (AAS). Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
When opening the fuel-filler lid to refuel, some customers may notice water and/or sand in the fuel-filler lid box area. They may complain about dried sand causing poor appearance. Read More »
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. Read More »
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed (default setting is 90 seconds), the fuel-filler lid does not lock and can be opened when pressing it. Read More »
Fuel Filler Lid Panel Is Deformed: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. Read More »
Fuel Filler Lid Panel Is Deformed: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. Read More »
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. Read More »
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). Read More »
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. Read More »
Some vehicles may have a "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level has actually decreased to near low. Read More »
Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. Read More »
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Read More »
Some vehicles may exhibit an excessive body vibration when idling or driving after being left in extremely cold weather (-20??A?C/-4??A?F or below) for a long time. This is caused by the No.1, No. 3 and No. Read More »
New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
Due to a supplier issue, DTC C0061:94 is displayed instead of C0061:96 for Mazda3 and CX-30. Therefore, use the C0061:96 diagnostics on MGSS when DTC C0061:94 is stored. Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. Read More »
Some vehicles may exhibit that the active air shutter is working, but DTC P05A0:00 (Active air shutter: Opening angle abnormality (sticking)) is stored in memory. Read More »
SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE: Repair Outline and Important Notes: Reprogram the telematics communications unit with an USB stick. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Some customers may complain about engine surging 100-200 rpm when accelerating up a hill at altitudes around 6,700 feet or higher. This concern may be caused by improper PCM control software in particular situations. Read More »
Some customers may complain about engine surging 100-200 rpm when accelerating up a hill at altitudes around 6,700 feet or higher. This concern may be caused by improper PCM control software in particular situations. Read More »
Some customer's may complain that the HVAC system only blows warm to cool air (not cold) after starting the vehicle and not moving right away. This may be caused by a closed Active Air Shutter (AAS). Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. Read More »
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. Read More »
Some customers may experience that, with a specific operation, the touch sensor of front door outer handle does not lock and unlock the doors but the remote transmitter operates correctly. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been ... Read More »
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
A customers may experience a roof water leak. The symptoms may include: Water in the spare tire well, Water in the rear differential, Electrical malfunctions, Infotainment system no audio sound from radio or other audio sources due to ... Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA06_12018 or later). Read More »
Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA04_12006 or later). Read More »
Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA01_12006 or later). Read More »
Some customers may experience ??A?A?Ultrasonic sensor malfunction??A?A? warning message displayed in the instrument cluster when driving or at a stop. The warning message continues until the ignition is turned off. Read More »
Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X". Read More »
Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN". Read More »
Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »
Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
Due to the supply chain shortages for BDGF-66-5G0G, hardware has been confirmed compatible between BDGF-66-5G0B up to the G suffix. This can be used for repair with vehicles originally equipped with C to G level suffix parts. Read More »
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. Read More »
Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in which the customer opted out of CV services are affected - ... Read More »
Some customers may complain the A/C blows warm. This may be caused by one of two things. Cause 1: After accelerating in hot weather, the A/C blows warm air for a longer time than other models. Read More »
Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. Read More »
Some vehicles may exhibit the following symptoms with DTC P05A0:00 (Active air shutter and the opening angle abnormality (sticking)) stored in memory. Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Some customers may experience that, with a specific operation, the touch sensor of front door outer handle does not lock and unlock the doors but the remote transmitter operates correctly. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA04_12004 or later). Ver. Read More »
Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Read More »
Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »
Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_12004 or later). Ver. Read More »
Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA06_12012 or later). Read More »
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of ... Read More »
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * ... Read More »
Some customers may complain the A/C blows warm. This may be caused by one of two things. Cause 1: After accelerating in hot weather, the A/C blows warm air for a longer time than other models. Read More »
Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. * Remote function(s) inoperative. Read More »
Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card. Read More »
The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. - BSM system indicates vehicle on the opposite side. Read More »
Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA04_12002 or later). Read More »
Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_12002 or later). Read More »
Some customers may complain about a fuel gauge that fluctuates to a higher level at a stop on inclines, even after a long drive since it was fully refilled. This is caused by improper control software of the body control module (BCM). Read More »
Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA06_12012 or later). Read More »
When replacing the body control module (BCM), some ECUs may need reprogramming. Without reprogramming the concerned ECUs, the power saving function may not work properly. Read More »
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
Some vehicles may exhibit the warning messages "Safety and Driver Support Systems Temporarily Disabled" or "Front Radar Obscured. Drive Safely. Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later). Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_12002 or later). Read More »
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_12002 or later). Read More »
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Remote function(s) inoperative. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »
Some customers may complain about frequent low battery warning message appearing in the instrument cluster. The warning message appears when the power saving mode is activated to avoid a drained battery. Read More »
Some vehicles entertainment system may experience the symptoms mentioned, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 or later). Read More »
Some vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information. Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
CX-30. Mazda3: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or ... Read More »
Some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or 4621B using MDRT) and the DTC cannot be erased. Read More »
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »
Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »
Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
Audio, Navigation, And Phone Concerns With Mazda Connect Infotainment System (7th Generation Models): Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version ... Read More »
Audio, Navigation, And Phone Concerns With Mazda Connect Infotainment System (7th Generation Models): Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version ... Read More »
Mazda Connect Symptom Troubleshooting (7th Generation Vehicles): Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. No. 1 Blank Screen No. 2. Read More »
Mazda Connect Symptom Troubleshooting (7th Generation Vehicles): Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. No. 1 Blank Screen No. 2. Read More »
Door Outer Handle Touch Sensor Does Not Lock And/Or Unlock: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Door Outer Handle Touch Sensor Does Not Lock And/Or Unlock: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. Read More »
Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. Read More »
Due to a supplier issue, DTC C0061:94 is displayed instead of C0061:96 for Mazda3 and CX-30. Therefore, use the C0061:96 diagnostics on MGSS when DTC C0061:94 is stored. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later. Read More »
Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. Read More »
Some customer may experience all of the following when turning the ignition ON under hot weather conditions such as parking under the hot sun for some period of time: i-ACTIVSENSE warning light ON (1), Smart Brake Support (SBS) indicator ... Read More »
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. Read More »
A customer may experience symptoms caused by a roof water leak. Some will be obvious, like water in the spare tire well, others might be electrical in nature or water in the rear differential. Read More »
Be advised that TSB 09-013/21 is no longer valid and has been superseded to "(SSPC4 - 2020-2021 CX-30 - LOUD STATIC NOISE FROM SPEAKERS (WITH BOSE AUDIO))." Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »
Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the transmitter battery life. Read More »
On certain CX-30 vehicles equipped with the Bose audio option, a loud static noise may be exhibited from some or all of the speakers due to inappropriate control program of the audio amplifier. Read More »
Mazda Motor Corporation has decided to conduct a Special Service Program impacting certain 2019-2021 Mazda3 and 2020-2021 CX-30 vehicles built at MC and MMVO. Please see the descriptions, models, years, and VIN Ranges below. Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. Read More »
Some vehicles equipped with a Bose??A? audio system may produce a loud static noise from some or all of the speakers when the engine is running or not. The noise may be caused by faulty audio amplifier control software. Read More »
Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01, B119F:13 and/or B119F:2B stored when the vehicle position cannot be ... Read More »
CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »
2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. Read More »
CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »
APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. Read More »
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7. Read More »
DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to ... Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ??A?A? Use the GR8 battery charger SST to maintain battery voltage. Read More »
During BCM replacement, MDARS may display a Configuration Error warning message. This may be caused by any of the following:??A?A? Poor internet connection ??A?A? MDARS failure??A?A? Low Battery. Read More »
When replacing the Body Control Module (BCM) in a 2019 Mazda3, it needs to be configured and the instructions in the Workshop manual on MGSS are incorrect. Use the instructions in the Repair Procedure below to configure the new BCM. Read More »
Mazda3 and CX-30: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or ... Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »
Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »
Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Read More »
Mazda3 and CX-30: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or ... Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 ... Read More »
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 ... Read More »
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ??A?A? Use the GR8 battery charger SST to maintain battery voltage. Read More »
The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. Read More »
Some vehicles may exhibit the warning message "Ultrasonic Sensor Malfunction" in the instrument cluster and the following DTC(s) stored after replacing the front and/or rear ultrasonic sensor(s) during body or paint repair. Read More »
Mazda3 and CX-30: Prior to February 8, 2022, some vehicles may store DTC U0300:57 (Body control module (BCM) internal malfunction) and cannot be erased after a BCM replacement or MDARS BCM software update (NOT with BCM update for SSPC5 or ... Read More »
When performing the MGSS Workshop Manual 360??A? View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience that, with a specific operation, the touch sensor of front door outer handle does not lock and unlock the doors but the remote transmitter operates correctly. Read More »
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. Read More »
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
This document has been superseded by 09-015/23 - ABNORMAL NOISE FROM FRONT COMBINATION LIGHT please refer to the linked document for the latest information. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
Some customers may complain about hearing noise from their headlamps. While some noise is normal from the electric motor, if it is louder in one headlamp than the other or both are significantly louder than a known good ... Read More »
Some customers may report hearing noise from their headlamps. While some noise is normal from the electric motor, if it is louder in one headlamp than the other or both are significantly louder than a known good vehicle, follow the steps ... Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
Some customers may report hearing noise from their headlamps. While some noise is normal from the electric motor, if it is louder in one headlamp than the other or both are significantly louder than a known good vehicle, follow the steps ... Read More »
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »
Some customers may experience ??A?A?Ultrasonic sensor malfunction??A?A? warning message displayed in the instrument cluster when driving or at a stop. The warning message continues until the ignition is turned off. Read More »
Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. Read More »
Some customers may complain that their interior rear view mirror fell off and/or will not stay in place after it is reinstalled. This is due to some mirrors having lower tension on the retaining clips. Read More »
Some customers may complain that the driver??A?A?s side outer mirror glass vibrates. This is due to a structural gap between the outer glass mirror holder and the mirror glass causing the mirror to vibrate when the vehicle body vibrates ... Read More »
The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. Read More »
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
When performing the MGSS Workshop Manual 360??A? View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST. Read More »
FORWARD SENSING CAMERA (FSC) DYNAMIC AIMING NOT COMPLETED AND/OR DTC B14F0:76 STORED. CAUTION: DO NOT turn the igintion OFF after dynamic aiming starts until aiming has completed or aiming timeout. Read More »
2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. Read More »
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: ... Read More »
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. Read More »
Some customers may complain that the driver??A?A?s side outer mirror glass vibrates. This is due to a structural gap between the outer glass mirror holder and the mirror glass causing the mirror to vibrate when the vehicle body vibrates ... Read More »
Some customers may complain the A/C blows warm. This may be caused by one of two things. Cause 1: After accelerating in hot weather, the A/C blows warm air for a longer time than other models. Read More »
Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. Read More »
Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with DTC B1126:13 and/or B1127:13 stored in memory. Read More »
Some vehicles may exhibit that the air bag warning light turns on or repeats cycles of turning on and off with DTC B1126:13 and/or B1127:13 stored in memory. Read More »
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »
A customers may experience a roof water leak. The symptoms may include: Water in the spare tire well, Water in the rear differential, Electrical malfunctions, Infotainment system no audio sound from radio or other audio sources due to ... Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
On some vehicles, the front door glass run channel may interfere with the rear door garnish. Since the front door glass run channel is not fixed strongly enough to the door, repetition of door operation may result in interference and ... Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Read More »
Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. Read More »
Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED are present. Read More »
Some vehicles may exhibit water leaking into the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Read More »
Door Outer Handle Touch Sensor Does Not Lock And/Or Unlock: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Door Outer Handle Touch Sensor Does Not Lock And/Or Unlock: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Rear Outer Door Handle Fails To Return Due To Water Freezing In The Handle: Some vehicles may exhibit the rear outer handle remains pulled out and does not return when the rear outer handle is operated in freezing temperatures. Read More »
Rear Outer Door Handle Fails To Return Due To Water Freezing In The Handle: Some vehicles may exhibit the rear outer handle remains pulled out and does not return when the rear outer handle is operated in freezing temperatures. Read More »
Fuel Filler Lid Panel Is Deformed: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. Read More »
Fuel Filler Lid Panel Is Deformed: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. Read More »
DRW42 - DEALER REWORK POTENTIAL HAIL DAMAGE CONCERN: Action Required: There are currently 914 vehicles in dealer inventory or arriving soon that must be inspected as soon as possible. Read More »
A customers may experience a roof water leak. The symptoms may include: Water in the spare tire well, Water in the rear differential, Electrical malfunctions, Infotainment system no audio sound from radio or other audio sources due to ... Read More »
Some vehicles may exhibit water leaking into the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. Read More »
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. Read More »
Some vehicles may exhibit water entering the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
DRW35 - 2021 CX-30 & 2021 MAZDA3 - POTENTIAL PAINT SPOTS ON VEHICLE. Concern Outline: It is possible that fine yellow and/or white paint spots may be present on the entire body surface of the vehicle. Read More »
DRW35 - 2021 CX-30 & 2021 MAZDA3 - POTENTIAL PAINT SPOTS ON VEHICLE. Concern Outline: It is possible that fine yellow and/or white paint spots may be present on the entire body surface of the vehicle. Read More »
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Read More »
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Read More »
The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. Read More »
Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. Read More »
Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. Read More »
Some customers or technicians (during PDI) may have concerns with the front doors sticking (especially on hot days) and/or poor appearance, fitment, alignment or gaps with the front and rear door sash molding. Read More »
Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reacts with zinc contained in the undercoating and produces ... Read More »
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
The customer may report a rattling noise from the front of the vehicle under load. It may sound as if it is coming from the dashboard, but it is coming from the hood prop rod (aka lock-bonnet stay). Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed (default setting is 90 seconds), the fuel-filler lid does not lock and can be opened when pressing it. Read More »
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch located on the interior liftgate trim. This may be caused by PLG switch corrosion. Read More »
Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. Read More »
Some vehicles may exhibit the fuel-filler or charge lid opening unintentionally when unlocking the front doors using the door lock switch, the touch sensor on the outer door handle, or the remote transmitter. Read More »
Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reacts with zinc contained in the undercoating and produces ... Read More »
Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed (default setting is 90 seconds), the fuel-filler lid does not lock and can be opened when pressing it. Read More »
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Read More »
Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
Mazda Motor Corporation has decided to conduct a Special Service Program impacting certain 2019-2021 Mazda3 and 2020-2021 CX-30 vehicles built at MC and MMVO. Please see the descriptions, models, years, and VIN Ranges below. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). Read More »
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »
Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Read More »
2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. Read More »
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »
Some vehicles may display incorrect tire pressures in MAZDA CONNECT and/or the MyMazda App. This may be caused by an incorrect calendar entry (month/day/year) after a battery disconnect or infotainment system software update. Read More »
2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. Read More »
Some customers may complain of a squeaking noise from the driver side seat back. The noise may be due to rubbing between the lumbar part of the drivera??s seat back (1) and the rear console lid. Read More »
Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Read More »
Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Read More »
Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Read More »
Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Read More »
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). Read More »
If driving on roads with few vehicles or obstructions ahead for the front radar sensor to detect, and a Safety and Driver Support Systems Temporarily Disabled. Front Radar Obscured. Read More »
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: ... Read More »
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
FSC dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: - The road lane markings are covered by snow and are not visible. - There are no road lane markings on the road surface. Read More »
FORWARD SENSING CAMERA (FSC) DYNAMIC AIMING NOT COMPLETED AND/OR DTC B14F0:76 STORED. CAUTION: DO NOT turn the igintion OFF after dynamic aiming starts until aiming has completed or aiming timeout. Read More »
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »
Some vehicles may experience M-MDS (MDARS) showing the front radar dynamic aiming is incomplete. This may be caused by: Faulty front radar sensor software logic (MDARS showing the front radar dynamic aiming is incomplete although the ... Read More »
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »
DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to ... Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been ... Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Read More »
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »
Some customers may complain that the rear console lid does not slide smoothly. This may be caused by improperly positioned felt pads attached to the rear console lid lock, which may have moved out of position after repetitive use. Read More »
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »
Some vehicles may exhibit an excessive body vibration when idling or driving after being left in extremely cold weather (-20??A?C/-4??A?F or below) for a long time. This is caused by the No.1, No. 3 and No. Read More »
Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed (default setting is 90 seconds), the fuel-filler lid does not lock and can be opened when pressing it. Read More »
Some vehicles may exhibit water leaking into the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »
Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Read More »
Audio, Navigation, And Phone Concerns With Mazda Connect Infotainment System (7th Generation Models): Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version ... Read More »
Audio, Navigation, And Phone Concerns With Mazda Connect Infotainment System (7th Generation Models): Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version ... Read More »
Mazda Connect Symptom Troubleshooting (7th Generation Vehicles): Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. No. 1 Blank Screen No. 2. Read More »
Mazda Connect Symptom Troubleshooting (7th Generation Vehicles): Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. No. 1 Blank Screen No. 2. Read More »
Door Outer Handle Touch Sensor Does Not Lock And/Or Unlock: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Door Outer Handle Touch Sensor Does Not Lock And/Or Unlock: Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. Read More »
Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. Read More »
Fuel Filler Lid Panel Is Deformed: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. Read More »
Fuel Filler Lid Panel Is Deformed: Some vehicles may exhibit a deformed fuel-filler lid panel (1) attached to the fuel-filler lid box, resulting in a poor appearance. Read More »
Some vehicles may have a ??A?A?LOW ENGINE OIL LEVEL??A?A? warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. Read More »
Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »
Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »
Some customers may complain that the driver??A?A?s side outer mirror glass vibrates. This is due to a structural gap between the outer glass mirror holder and the mirror glass causing the mirror to vibrate when the vehicle body vibrates ... Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. Read More »
MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »
Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant ... Read More »
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
This service bulletin provides information regarding the proper use of the driver??A?A?s floor mat to avoid any potential interference with the foot pedals. Read More »
This service bulletin provides information regarding the proper use of the driver??A?A?s floor mat to avoid any potential interference with the foot pedals. Read More »
If both key transmitters are lost, MDARS key programming functions may be missing, not allowing new key transmitters to be added. Use the procedure below to program new key transmitters when both keys are lost. Read More »
MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »
Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section ... Read More »
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. Read More »
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage. Read More »
Be advised that TSB 09-013/21 is no longer valid and has been superseded to "(SSPC4 - 2020-2021 CX-30 - LOUD STATIC NOISE FROM SPEAKERS (WITH BOSE AUDIO))." Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Read More »
Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method Read More »
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). Read More »
APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay??A?A? / Android Auto??A?A?, but it can be activated using MDARS. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »
Some customers may complain about an infotainment reboot and the infotainment system recovers if the Navigation SD card is removed (see attached video). Read More »
On certain CX-30 vehicles equipped with the Bose audio option, a loud static noise may be exhibited from some or all of the speakers due to inappropriate control program of the audio amplifier. Read More »
Mazda Motor Corporation has decided to conduct a Special Service Program impacting certain 2019-2021 Mazda3 and 2020-2021 CX-30 vehicles built at MC and MMVO. Please see the descriptions, models, years, and VIN Ranges below. Read More »
Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Mazda is currently investigating this concern. Contact Hotine for the latest information. Read More »
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
Some vehicles may exhibit water entering the passenger compartment from the rear door through the bottom of the service hole behind the rear door trim during rain or when washing the vehicle. Read More »
Some vehicles equipped with a Bose??A? audio system may produce a loud static noise from some or all of the speakers when the engine is running or not. The noise may be caused by faulty audio amplifier control software. Read More »
In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all ... Read More »
DRW35 - 2021 CX-30 & 2021 MAZDA3 - POTENTIAL PAINT SPOTS ON VEHICLE. Concern Outline: It is possible that fine yellow and/or white paint spots may be present on the entire body surface of the vehicle. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »
DRW35 - 2021 CX-30 & 2021 MAZDA3 - POTENTIAL PAINT SPOTS ON VEHICLE. Concern Outline: It is possible that fine yellow and/or white paint spots may be present on the entire body surface of the vehicle. Read More »
HVAC SYSTEM BLOWS HOT AIR UNDER ACCELERATION. Some customers may complain that the HVAC system blows hot air on occasion (blows cold air, then hot air, then cold air again). Read More »
Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »
APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. Read More »
Some customers may experience an engine no start condition where the engine will only start by holding the key transmitter over the Start/Stop button. This may be caused by an accidental activation of the keyless pacemaker function. Read More »
When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ??A?A? Use the GR8 battery charger SST to maintain battery voltage. Read More »
During BCM replacement, MDARS may display a Configuration Error warning message. This may be caused by any of the following:??A?A? Poor internet connection ??A?A? MDARS failure??A?A? Low Battery. Read More »
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: ... Read More »
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Read More »
SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE: Repair Outline and Important Notes: Reprogram the telematics communications unit with an USB stick. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7. Read More »
DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to ... Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Read More »
Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01, B119F:13 and/or B119F:2B stored when the vehicle position cannot be ... Read More »
Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01, B119F:13 and/or B119F:2B stored when the vehicle position cannot be ... Read More »
Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA01_12006 or later). Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **Remote function(s) inoperative. Read More »
Some vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information. Read More »
Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »
Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. Read More »
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA01_12006 or later). Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 ... Read More »
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 ... Read More »
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA06_12018 or later). Read More »
Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Ver. 7000C0A-NA04_12006 or later). Read More »
FSC dynamic aiming (mid-drive aiming) may not complete if the vehicle is driven on a road as described below: - The road lane markings are covered by snow and are not visible. - There are no road lane markings on the road surface. Read More »
Some vehicles may exhibit the warning messages "Safety and Driver Support Systems Temporarily Disabled" or "Front Radar Obscured. Drive Safely. Read More »
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). Read More »
Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect tire pressures and/or tire pressure missing. Read More »
Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »
Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. Read More »
Some customers may complain that the driver??A?A?s side outer mirror glass vibrates. This is due to a structural gap between the outer glass mirror holder and the mirror glass causing the mirror to vibrate when the vehicle body vibrates ... Read More »
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Read More »
The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. Read More »
Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant ... Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Read More »
MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure Read More »
Some customers may complain about the following braking concerns when coming to a stop while following a vehicle ahead using Mazda Radar Cruise Control with Stop and Go function (MRCC). Read More »
Some customer may experience all of the following when turning the ignition ON under hot weather conditions such as parking under the hot sun for some period of time: i-ACTIVSENSE warning light ON (1), Smart Brake Support (SBS) indicator ... Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »
When the body control module (BCM) has been replaced or reprogrammed and the software is updated to the file names shown below, DTC U2050:55-BCM (Activation of remote control not implemented) may be stored in memory without any warning ... Read More »
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view ... Read More »
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). Read More »
Some customers may notice an unexpected collision warning or automatic braking while reversing. This concern may be due to the parking assist unit software. Read More »
Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
When performing the MGSS Workshop Manual 360??A? View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST. Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Mazda is currently investigating this concern. Contact Hotine for the latest information. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service ... Read More »
Some vehicles may experience M-MDS (MDARS) showing the front radar dynamic aiming is incomplete. This may be caused by: Faulty front radar sensor software logic (MDARS showing the front radar dynamic aiming is incomplete although the ... Read More »
Section 6 of the Wireless Charging Pad instructions call for the use of an "ultrasonic cutter" to cut a rectangular hole for the harness to pass through and to serve as an access point to pop the wireless charger base out should service ... Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
Some customers may complain about the following symptoms occurring when driving without anything ahead (no metallic object reflects the radar wave such as a vehicle ahead, an oncoming vehicle, a road sign or a guard rail). Read More »
2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. Read More »
Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01, B119F:13 and/or B119F:2B stored when the vehicle position cannot be ... Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »
IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Read More »
DRW35 - 2021 CX-30 & 2021 MAZDA3 - POTENTIAL PAINT SPOTS ON VEHICLE. Concern Outline: It is possible that fine yellow and/or white paint spots may be present on the entire body surface of the vehicle. Read More »
FORWARD SENSING CAMERA (FSC) DYNAMIC AIMING NOT COMPLETED AND/OR DTC B14F0:76 STORED. CAUTION: DO NOT turn the igintion OFF after dynamic aiming starts until aiming has completed or aiming timeout. Read More »
Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01, B119F:13 and/or B119F:2B stored when the vehicle position cannot be ... Read More »
2020-2021 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. Read More »
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 ... Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GENERATION MODELS). Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA01_11012 ... Read More »
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, ... Read More »
When replacing the Body Control Module (BCM) in a 7th generation vehicle, it needs to be configured and the instructions in the Workshop manual on MGSS are incorrect. Read More »
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Read More »
Some customers may experience an engine no start condition where the engine will only start by holding the key transmitter over the Start/Stop button. This may be caused by an accidental activation of the keyless pacemaker function. Read More »
When replacing the Body Control Module (BCM) in a 2019 Mazda3, it needs to be configured and the instructions in the Workshop manual on MGSS are incorrect. Use the instructions in the Repair Procedure below to configure the new BCM. Read More »
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: ... Read More »
Some customer's may complain that the HVAC system only blows warm to cool air (not cold) after starting the vehicle and not moving right away. This may be caused by a closed Active Air Shutter (AAS). Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. Read More »
Some customers may complain of a squeaking noise from the driver side seat back. The noise may be due to rubbing between the lumbar part of the drivera??s seat back (1) and the rear console lid. Read More »
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. Read More »
Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Read More »
A customers may experience a roof water leak. The symptoms may include: Water in the spare tire well, Water in the rear differential, Electrical malfunctions, Infotainment system no audio sound from radio or other audio sources due to ... Read More »
Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. Read More »
Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Read More »
Some vehicles may have a "Low Battery Risk. Start Vehicle to Charge 12V Battery" warning message in the instrument cluster and a 30 second alarm sound. Read More »
