TSB Document:

Affected Component: EQUIPMENT ADAPTIVE/MOBILITY

Summary
Some customers may complain about any of the following:  Vehicle Center Display does not provide the One Time Pass Code during the MyMazda App Connected Vehicle enrollment.  Remote function(s) inoperative.  Engine Start / Stop  Door Lock / Unlock  Lights ON / OFF. Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below.  If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the One Time Pass Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue.  If the reception is good to strong, proceed to the Repair Procedure.

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Date Published
MAR 11, 2020
NHTSA TSB #
10173226
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