My car had 94,106 miles then the repair was made. The front end was handling poorly and I knew the coil over strut assembly would need replacing. When my mechanic performed the work they called and asked me if I tried to work on the front suspension of my car and I told them 'no', as I have no tools or experience to do such work. I asked why they wanted to know and the mechanic informed that my upper ball joints were fractured and cross threaded. I wanted to know how it could happen and they could not give me answer (they speculate this was a factory assembly mistake) as the coil over strut should not be cross threaded, that is why they wanted to know if I did something to the car. Lincoln Town cars with the coil over strut front suspension are bad for falling apart and this applies to the upper and lower ball joints. I have several friends with this same car and they have reported fractured upper and lower ball joints. This seems to be a common occurrence due poor design of the front suspension. I feel a recall needs to happen as you can be driving your car and the front end will fall out. I am fortunate as I had enough sense to know my car was not handling properly and immediately took it in for service, a lot of people have not been as fortunate. I am attaching the repair bill to this file but my personnel information is hidden. I am maintaining the repair invoice in my personnel car file if you should need it. A recall needs to be done and Ford Motor Company should re-design the upper and lower ball joint assembly to handle the heavy weight of these cars and reimburse owners for repairs already made. I do not tear up my car and this issue should not have ever happened.

- Cedar Park, TX, USA