The contact owns a 1999 Lincoln Town car. The contact stated that while driving the contact felt the brakes were not working properly. The contact made a right hand turn and crashed into a parked truck. The contact did not have an injury that required Transport to a hospital and no police report was filed. The crash happened right at the independent mechanic's shop. The independent mechanic fixed the brakes with a fluid leak from the brake line as the cause of the malfunction. The contact felt there also was an issue of the front end of the vehicle being out of alignment that caused the vehicle to drift to one side. The issue recurred with the front end still being out of alignment with a scraping sound. The contact took the vehicle to the dealer griffin Ford: New Ford 511 7th St w, tifton, ga 31794 (229) 382-1300 but received no assistance from the dealer. The contact went to another unknown dealer who diagnosed the issue with the brakes but stated that the front end was not damaged. The manufacturer was not contacted. The vehicle was unrepaired. The VIN was unavailable. The failure mileage was 200,000.

- Pifton, GA, USA

We purchased two new towncars from germain linc.-merc., naples, fl, in 1999 and 2000 my car's, VIN [xxx], 1999 Town car, and my wife's 2000 Town car, VIN [xxx]. my first complaint is regarding my car that developed electronic problems right after it ran out of warranty, and needed a $500 repair. A week later, it developed a leak, and was repaired at $1000. Is this planned obsolescence" this was at 56,000 miles of use. Shouldn't the dealer check basic systems and make sure they are well maintained" my wife's towncar has a far more serious and hazardous history. She, along with our grandsons, experienced a tire blowout at 33,000 miles. After the tire was changed to the spare, she drove to the dealer and was told that both rear tires should be replaced for safety. She agreed. When she picked up the car, all 4 tires (!)had been replaced at the cost of $548. There was no price adjustment for any of the 4 tires removed. On 12-23-02 (3 days later) she reported to the dealer that the brakes were noisy (squeaked). When she got the car, the bill for the brakes was $420. When driving our 2 daughters and 2 grandsons the following day, the brakes did not hold, and she was unable to stop at a red light, nearly hitting the car in front of her. Only by forced pumping with both feet, and swerving into the turn lane, did she avoid a crash. Had cars been coming in that turn lane, any number of people, particularly in our family, could have been killed. Shouldn't the customer "advisor" advise a minor brake-pad replacement rather than wait for a major expensive/dangerous problem? we strongly doubt that we would consider another Ford product. This is a short history of 2 regularly-dealer-maintained luxury cars. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Naples, FL, USA