This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had a brake problems with the front brakes they kept locking-up and smoking 1 first round they changed a front right hub and sensor, that lasted about 1 mile that was around $425 dollars. Picked up the car drove it home 1/4 mile the ABS light came on. This time it had to be towed back to the dealer. Car sat for one week because a tech was on vacation! then I got a call from my service rep and gave me price around $3200 for the repair. After thinking how much money I put in the car over the years I gave her the go ahead to do the work. Another 3/4 week went by the job was know completed so I picked up the car drove it to work. Again it did the same problem the front wheels locked-up but this time I drove & made it to the dealer. I called ahead of time so she was waiting for me to pull into their yard. She saw the smoking pads so I asked her to drive the car and it just bearly moved because the front wheels were locked-up. This time a day went by and I was told it needed another part but they would do it for cost. I asked for the service manager cortney to look at my bills and do the right thing on my invoices. There was no charge for the last job. 1st bill = front hub and sensor $ $420 2nd bill = ABS pumpasy /hoses assy-frt and rear brk/caliper hoses/kit-brk anti/lk V/blk ABS module/brake fluid/470 cpm/labor $ $3463.14 3rd bill = $ $400 after conversation with service this was waived. I spent almost $ $4000 on parts and labor on my car and it did the same thing until they changed the booster pump behing the master clinder could this have been the whole problem" I have saved the parts do I need to have them tested for proper operation" I feel a refund for the trial and error should be given because if you look at my ro's the list is about 6 feet tall. I am a good customer and I have spent a lot of money at the dealer over the years but this time I am upset
My 1998 Lincoln Town car (approx 35,000 miles) dramatically pulls to the right during braking when road conditions are wet and the car is travelling in excess of 40 miles per hour. This problem is addressed in fordmotor company's repair bulliten 98-13-4 dtd 07/06/98. Notwithstanding having the car repaired by an ase certified mechanic (Napa approved) in accordance with the service bulliten the problem has reoccured after 3,000 miles. This is an extremely dangerous condition which could result in a serious accident, particularly since the problem only occurs at highway speeds when traffic conditions are already dangerous because of wet conditions.
A D V E R T I S E M E N T S
- Medford, MA, USA