This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1997 Lincoln Town Car. The contact stated while driving at 40 MPH, another vehicle crashed into the front passenger side of the vehicle. The vehicle that crashed into the contact was driving at approximately 55 MPH. The air bags failed to deploy. There were no injuries reported. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact had a second accident, and the air bags did not deploy during that incident. The dealer stated that the air bags could not be replaced because the vehicle was an older model, and the VIN was not under a recall. The manufacturer was not notified of the failure. The failure mileage was 154,000.
: the contact stated while braking the vehicle accelerated without warning. This incident resulted in accidents on two separate occasions. One accident occurred in June of 2005 while in traffic. The other accident occurred in August of 2006 resulting in the vehilcle driving through the garage. A police report was taken at the scene of the first incident. The service dealer could not determine the cause of the problem. During each accident the air bags did not deploy. There was also no air bag light illuminated prior to each incident.
Since the purchase of the vehicle the horn was inoperable. The dealership confirmed it was blown out and fixed it at no charge. Now the horn sounds off at any given time. Vehicle was taken to another dealership where it was explained that the steering column would have to be pulled out in order to get to the root of the problem. Consumer isolated the problem his self and found it was a short circuit in the steering wheel pad cover. To replace the horn switch, consumer needs the entire airbag assembly. The dealer will not support the replacement of the airbag assembly. Consumer feels the that there was a defect already due to the horn initially being burned out.
- Kensington, CT, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Denver, CO, USA