This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Lincoln Navigator. The contact stated that while operating the vehicle, there was a clunking noise coming from the steering column while turning the steering wheel in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The steering rack was replaced the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 70,000.
Started vehicle and went to adjust steering wheel I pushed the down button to lower and steering wheel dropped. Steering wheel is no longer able to adjust up or down only forward and backward. When pushing the up/down button a grinding sound occurs. When driving steering wheel feels loose and will pull to the right.
- Lake Forest, CA, USA
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- Central Islip, NY, USA