This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
First week in December took 2004 Navigator with 29,000 miles to dealership after hearing a very clunking sound. I was told it needed a catalytic converter. Dealership stated that it would take 2 weeks for part. I called Lincoln to state my complain as to why it was going take so long and was told the warehouse that stored them burnt down. Too make a very trying story short it will be 2 months until I get my Navigator repaired. The dealership told me that they were told by Lincoln that the part has to be made and then tested before they ship it to the dealership. I have never heard of such a thing. I can now understand why people are buying the imports and why american car makers are hurting. I will not buy another Lincoln again.
: the contact stated the vehicle had been at the dealer for two months for a catalytic converter replacement, however the parts were not available. Updated 12/18/06.
- Long Beach, CA, USA
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- Wassaic, NY, USA