This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is the fifth (5th) time in 6 years I have brought my car in for repair of the air suspension (compressor, ride height), all but one of those times was to the Ford Lincoln dealership. It is clear that Ford is aware of the problem as there are 10 service bulletins on the 2003 air suspension alone, as well as hundreds of complaints on the internet (see complaints on edmunds, even Ford website and several car forums. These are of the Lincoln Navigator only, not its equivalent Ford Expedition, which also has hosts of complaints.) many of the complaints state, much like my experience, that the dealer cannot even figure out the problem. It is impossible to describe to you the danger involved when the suspension fails, especially at highway speeds. The car bounces violently and becomes totally uncontrollable.
- Gainesville, FL, USA
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- Gainesville, FL, USA