This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Lincoln Navigator. The contact noticed that the hatch back door was rusted. The dealer was aware of the failure, but offered no assistance because the vehicle was no longer under warranty. The manufacturer was also aware of the failure. No repairs were performed. The approximate failure mileage was 35,000 and the current mileage was 83,000.
The contact owns a 2003 Lincoln Navigator. The contact stated that the running boards on both sides of vehicles were exhibiting rotting. The brackets were rusted and corroded and the sheet metal underneath the boards was missing. The contact attempted to consult with the dealer on several occasions but to no avail. The failure mileage was approximately 96,800.
Vehicle was purchased at marshall bros in new orleans, vehicle was sold as a certified vehicle. Vehicle had to have a new transmission installed 2 months after vehicle purchased. Vehicle was sold with the problem known to dealership. Worker at location stated they knew it and when we purchased vehicle, they insisted on us buying an extended warranty since it was used. Insisted to the point of giving policy at cost, this was due to known problem, transmission case and unit was so badly damaged that it could not have been missed. Previous owner contacted and stated they told dealership of problem. Also since vehicle was owned electrical system has gone haywire, battery not charging periodically, alarm and lights operating on their own, lights staying on, coming on at night, radio staying on dealership stated they could not find anything wrong when brought in for issues, they kept vehicle for three days. Happened several more times, same statement by dealer. I researched problem on internet and discovered tsb's on same problems, but no recall. But tsbs have existed since 2004, dealer knew windshield leaks into computer and moonroof can leak causing same problem, dealership didn't fix anything, then when out of warranty dealership states known issue and fuse panel needs replacing at cost of $4,000. This should be a recall after my research and since the dealerships are doing everything they can including lying and selling vehicles with known problems. BBB was contacted and in process of having press involved. Please look at all complaints on issue and make a recall necessary. This is a dangerous problem, vehicles wrecking, putting drivers in dangerous situations.
A D V E R T I S E M E N T S
- Wooddale, IL, USA