This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had the spark plug blow out of the hole caused car to run on less compression and it is very costly to fix mechanic informed this vehicle is known for this.
I think this is a common tactic by Ford and the justice department should look into it. I leased a new 2002 Navigator and had a similar situation. On a road trip in 2004 with 32000 miles, the engine seized. The dealer claimed there was sludge in the engine and Ford would not honor the warranty. Apparently, the lease included free oil changes at the dealer, which I was not aware of. I produced all of the receipts to show that I had the oil changed every 3000 miles (more frequently than required) but was told it was irrelevant since I didn't have the dealer do the oil changes. I was told the engine replacement would cost $12,000. The Ford dealer was so upset by this he offered to do it for cost, about $4500, but I just walked away, even though they sued and put a $15,000 blot on my credit rating.this was my third Navigator lease, including a 1998 and 2000 model before this. I paid top dollar for their most expensive vehicle and this is how they treat good customers. Not to mention being stranded in the desert with my wife and five kids. I will never buy another Ford again. One last point - I had just had the oil changed before I left and had less than 1000 miles on the car when it broke down. I checked the oil and it was more than 1/2 quart down. Clearly the car was using oil at just 32000 miles. Funny thing is, I have a 97 Explorer with roughly the same engine, and it finally threw a rod at 250,000 miles of excellent service.
My 2002 Lincoln Navigator caught fire, the entire engine and front half of the car is charred and the interior has significant burn damage, it almost set fire to our home.
The contact owns a 2002 Lincoln Navigator. The contact stated that a fire originated in the engine compartment without warning. The vehicle was destroyed. The local fire department extinguished the fire. The manufacturer has not been notified. The contact's garage sustained fire. His home was slightly damaged due to smoke and water. His other vehicle was also damaged by the fire. A police report was filed. The purchase date was unknown. The current and failure mileages were 80,000.
- Houston, TX, USA
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- Fresno, CA, USA