This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We had driven the vehicle about one mile from the beach to a restaurant, where we parked as usual and entered to dine. We had been in the restaurant approximately 15 - 20 minutes when the waiter announced that there was a "car on fire" in the parking lot. My family and I, along with everyone else in the restaurant, rushed outside, where I was horrified to see my Lincoln Navigator surrounded by police cars and engulfed in flames. I have photos on my phone if necessary. The fire had very obviously started in the engine compartment and probably on the driver's side, as the front tire on that side had melted and was flat, but the other tires were all intact. I have since been made aware of a faulty switch related to the cruise control that can cause these problems. I am almost certain that we took our vehicle in and had that recall dealt with years ago. I will search for paperwork. I remember some repair being done at the dealer, but I cannot remember if it was a recall or just something they contacted us to recommend being repaired. Either way, my parked vehicle was destroyed by fire while I dined.
The contact owns a 1999 Lincoln Navigator. The contact stated that the vehicle had not been driven at all on Saturday, but at 4:30 am Sunday morning they were awakened because the vehicle was on fire. The fire department extinguished the fire and will provide a fire report. The fire started underneath the hood and the contact stated that it was related to the recall for the vehicle speed control under campaign number 05V388000. The contact thought the dealer replaced the underhood speed control deactivation switch, but was not sure. The VIN was not available. The failure and current mileages were 142000.
- Montgomery, AL, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Frenchburg, KY, USA