The contact owns a 2019 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the instrument cluster failed to operate as needed. The contact was not able to see if any warning lights were illuminated. The vehicle was taken to the dealer; however, the contact was not sure if the vehicle was diagnosed. The dealer was unable to find a failure with the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V076000 (Electrical System). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 41,000.

- Champaign, IL, USA

My vehicle is experiencing the exact symptoms of the recall [XXX] although my VIN is not listed under this recall. The vehicle shutters and jerks upon acceleration up to around 30 miles per hour. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Charlotte , NC, USA

The contact owns a 2019 Lincoln Nautilus. The contact stated while starting the vehicle, the instrument panel intermittently went blank. The contact stated that the instrument panel remained blank for a while before operating normally. A message stating system off to save battery; please turn ignition off or start engine was displayed. The vehicle was taken to the dealer and was repaired. The contact was informed that the failure was related to NHTSA Campaign Number: 19V076000 (Electrical System) however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 33,000.

- Washington, UT, USA

Leased 2019 Lincoln Nautilus has needed 10 roadside assistance calls and has been in the Lincoln Service for warranty work at least 9 times in the last 6 months for the same issue. The vehicle's battery is being drained when the vehicle is completely shut off. I've had numerous issues when going to start my vehicle for work or personal transportation and the vehicle's battery is drained. As a first responder my vehicle operational dependability is a priority. I've needed numerous jump starts from Lincoln roadside service to get to work. At times I was unavailable to get to work because of the dead battery. I've had the car in Lincoln service for the same issue 9 times with no resolve. My vehicle has been in the service department over 9 times now. I am currently in a loaner car because my vehicle is in the service department. When the problem first started my rear hatch door opened while I was driving the vehicle. Shortly after that the battery was draining when the car was shut off. This is a not only a transportation issue but also a safety issue.

- Elmhurst , IL, USA

While driving down the road, the outside mirrors folded inward, thus unable to see traffic passing to left or right

- Winter Haven, FL, USA

The contact owns a 2019 Lincoln Nautilus. The contact stated that the instrument panel would intermittently go blank upon start-up of the vehicle. The contact stated that the instrument panel would remain blank throughout the duration of the drive and would resume normal function the next day. The contact had taken the vehicle to tuttle-click Lincoln (43 auto center dr suite B, irvine, ca 92618) on numerous occasions however, the dealer was unable to replicate the failure after multiple attempts. Upon investigation, the contact linked the failure to NHTSA campaign number: 19V076000 (electrical system). The manufacturer was then notified of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was unknown.

- Mission Viejo, CA, USA

12/30/20 stopped at red traffic light with foot brake. Engine and electrical shut down. Vehicle went to park and would not start again or shift out of park. Nothing worked! had to be towed to Lincoln dealer. The mileage was 6,000! July 2020 I had complained of transmission banging shifting to drive or reverse. Dealer said all was fine. It has been 34 days, dealer replace a module witch did not fix problem. They are now replacing the transmission. The incident occurred at a shopping center light to enter highway 525. Approaching the signal vehicle was only traveling 2-3 mph.

- Freeland, WA, USA

The screen freezes up or goes blank while driving or upon starting up this is happened over a dozen times. When this happens the driver assist stops working along with the back up cameras the bluetooth the navigation everything that is on the screen is not available to me this is a huge safety hazard the dealership is aware of the issue and I am not the only one having this problem this needs to be fixed. Lincoln is aware of the issue and does not have a fix for it. The first time this happened was in September 2019 and it's been happening ever since!!!

- Lake Havasu City, AZ, USA

Driving car and stopped to get gas, blank instrumental panel when I restarted the car. The problem will not resolve unless car is turned off for a period of time, hour or longer.after it occurred 5 times March - August 2019 and has since occurred again December 24 2019 and April 26 2020. "air bag restraint fault" alert goes off every time. Each time I have had it in the dealership with nothing resolved. Implemented and update in August but only after I got Ford corporate involved. I am so tired of dealing with this issue and it's not safe!

- Colllierville, TN, USA

The dashboard would not light up when the vehicle was started. Stopped and started 3 times on the 2 hour trip, still not working. The next day, started vehicle to take to dealership, dash began to work"? there is a recall for this problem but my VIN is not included?" trip began on a city street, went to highway travel and back to city street.

- Kent, WA, USA

I am writing you because of my concern with the 2019 Lincoln Nautilus SUV. I have leased this car from landmark Lincoln in englewood, Colorado. I had a frightening experience on Friday night, December 20, 2019. I was driving slowly through a parking lot in a commercial area when my car went dead. No lights, no power ' everything inside and outside the car was dark. I was blocking cars parked perpendicular to where I was stuck. They couldn't get out as I was in their way. Of greatest concern was that I was left 'in harm's way' with a completely dead car and no way to move it to a safe area. We could not push the car because it was locked in gear and not in neutral. Lucky for me I was in a parking lot. If this had happened on a highway with speeds of 55 mph, I could have been killed and my car ruined by someone crashing into me. It was dark and I would have no protection for me and my car if someone inadvertently slammed into me, not seeing me or my vehicle. There needs to be some type of emergency lights or another way to prevent this potential death trap happening to someone else. Please work with Lincoln and other manufacturers to insure better safety for consumers.

- Centennial, CO, USA

2019 Lincoln Nautilus. Consumer writes in regards to heated steering wheels. Consumer stated that steering gets so hot that you cannot hold steering wheel.

- Hammonton, NJ, USA

I reported a similar problem a few weeks ago; as I drive I get alerts of safety features not being available and a powertrain malfunction. While driving this afternoon speed less than 15 mph, I got the same alerts, but were followed by a complete loss of displays. The radio showed a "vehicle network communication error" and I could still see the prnds, but I lost all other controls: Speedometer, odometer, tachometer, turn signals, and door controls. Additionally, when I pulled over to a safe location, I attempted to put my vehicle in park but only the emergency brake enabled. I have videos of both and have attempted to upload.

- Beckley, WV, USA

While stopped at a drive thru today the car started giving off multiple warnings of safety failures--blind spot monitoring, camera, lane keep, hill assist, and auto hold. The final warning was a powertrain malfunction. I was able to drive a quick two minute trip home and had the vehicle towed to the dealership.

- Beckley, WV, USA

The contact owns a 2019 Lincoln Nautilus. Upon starting the vehicle, the instrument panel went completely blank and failed to function. The contact drove to stivers Ford Lincoln (4000 eastern blvd, montgomery, al 36116, 334-613-5000) where they informed the manufacturer of the failure. The manufacturer replied that they were unaware of the defect. The vehicle was returned to the contact unrepaired. The contact associated the failure with NHTSA campaign number: 19V076000 (electrical system); however, the dealer stated that the VIN was not included. The dealer offered no further assistance. The vehicle was not repaired. The failure mileage was 3,500.

- Prattville, AL, USA

With less than 700 miles on the new car, my instrument cluster went black. I took it to the selling dealer who kept it for several days and said they couldn't replicate the issue. I was informed when they returned my car that when they first started the car my issue was not there. We received several text message warning from Lincoln. Photo attached.

- Sanford, FL, USA

Purchased car March 23. On March 31, stopped to get gas, when restarted the car, the instrument panel was black. Did not come back up until next day. This has repeated on May 15th, May 29th, June 26th and Aug 3rd. Navigation screen has frozen twice, April 16th and Aug 2nd. I have had it into the dealer each time, kept it for nearly 2 weeks after the June 26th event and have yet to duplicate the problem or identify it. Problems present when starting the card, and disappear after the car has been turned off but only after a period of time (meaning if I turn it off and on immediately, it does not fix the issue).

- Collierville, TN, USA

On multiple occasions the hill start assist and forward collision warning both failed at the same time. Following that, when restarting the vehicle, the instrument control panel fails to illuminate. This disables the view of any of the control panel notifications, along with the speedometer. While the instrument control panel is disabled, the supplemental restraint failure notification appears several times. Restarting the vehicle does not seem to remedy the problem, it typically takes 24 hours before the function returns.

- Midland, TX, USA

19C03 recall was performed on 4/22/19 and the instrument panel has gone blank 7 times over the past 30 days and has been in the local dealership for a total of 3 times. I am told that they do not have a fix. Sometimes the screen is blank on start up and sometimes it goes blank while driving. In every case after about 20 minutes the screen will begin to operate correctly. There is no pattern as to when this issue will occur so it has been impossible to get it to the dealership when it is blank. This happened on May 1,6,7,15,17,19, and 21.this is a serious safety issue. Hopefully Lincoln will have this issue resolved soon.

- Tifton, GA, USA

Started car and instrument panel was blacked out. Restating car did not correct it so had no visibility to anything from the instrument panel display.

- Collierville, TN, USA