This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I've had this GEM since 2010, bought with 30,000 miles...now has 104,000 miles. It was great until 2014. Where do I start? (1) no heat- broken blender door actuator...manually set it to the warm setting for the winter behind glove box. (2) driver's door handle snapped last year(replaced for $100)...and now this year the passenger side snapped. (3) doors are constantly "ajar", alternating from one side to the other. (4) ball joint is starting to wear badly, (5) driver's seat won't recline, (6) steering wheel won't move forward/backward anymore, (7) suspension is starting to go...front end lowers to ground after shutting down engine. I'm sure there's more that I can't think of.
The wheels developed stress cracks within five months of my owning the vehicle. The dealer and a Ford representative each "looked" at the wheels without removing them from the vehicle and informed me that the stress craking was caused by an "over torquing" of the lug nuts. I have only had the car six months and I have never had the front wheels removed. I do not believe the cracks are a result of "over-torquing" and I am seeking any additional failure information of my description. I also believe the stress crack will continue to worsen and eventually fail.
- Southbury, CT, USA
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- Green Bay, WI, USA