This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Lincoln Mkz hybrid. While driving approximately 35 mph, the horn was depressed to alert another motorist, but it failed to function. The failure occurred without warning. The vehicle was taken to sunnyvale Ford (650 E el camino real, sunnyvale, ca) where it was diagnosed that the clockspring was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered a reduced price for the repair. The manufacturer stated that there was no recall for the failure. The failure mileage was approximately 69,801.
- San Jose, CA, USA
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- San Jose, CA, USA