The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while driving downhill at 10 MPH, the brake pedal was depressed to the floorboard, and the vehicle failed to slow or come to a complete stop. The contact stated she was able to pull over onto a grassy area, avoiding a collision, and the vehicle stalled and failed to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who determined that the brake failure was caused by a leak in the brake hose related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). In addition, the dealer advised the contact that the tie rod, sway bar, control arm, and wheel bearing needed to be repaired before the brakes could be repaired. The vehicle was not repaired, pending an inspection by the manufacturer. A case was opened. The failure mileage was 123,000.

- Erlanger, KY, USA

Tried to stop at intersection and brakes did not work. Kept pushing down on brake with both feet still could not stop. I slammed into back of a truck at intersectioncausing bad damage to my car. I want Ford Lincoln motor co. To payfor damages and repair my car. It was not my fault and I should not have to pay for car to be fixed what about liability insurance? it will also raise my insurance now because everyone thinks it was my fault. I was took to hospital and did not get to tell my side of what happened. I was on interstate coming up to red light. Started trying to stop because light was red I could not stop no matter what I did and ended up slamming into back of truck practically destroying my car in the process. I want my car fixed.

- Jonesboro, AR, USA

The contact owns a 2014 Lincoln Mkz hybrid. While approaching a red light, the contact depressed the brake pedal with full force, but was unable to stop the vehicle. As a result, the contact crashed into the preceding vehicle and was also rear ended by another vehicle. The contact sustained head injuries that required medical attention. A police report was filed. The vehicle was towed. Cavenaugh Ford Lincoln, llc (2000 E highland dr, jonesboro, ar 72401) was contacted and referred the contact to the manufacturer. The manufacturer was notified. The vehicle was not diagnosed or repaired. The failure mileage was 52,000.

- Jonesboro, AR, USA

Brakes would not work kept trying using both feet and would not stop car. Ended up hitting truck in rear causing severe damage to my car. I do not want money I want my damages to be paid so mycar will be back like it was before. What can I do when my brakes did not respond to me frantically trying to stop?I was going down an interstate coming up to intersection truck was in front and I slammed into the rear with the front of my mkz.

- Jonesboro, AR, USA