The contact owns a 2011 Lincoln Mkz hybrid. The contact stated that the steering wheel became difficult to maneuver while the vehicle was in operation. The dealer (ganley Lincoln, 6930 pearl rd, middleburg heights, oh 44130, (440) 845-6000) replaced the electronic power steering unit. Two months later, the front suspension assemblies failed and the contact continued to hear an abnormal noise. The manufacturer issued NHTSA campaign number: 15V340000 (steering), but the vehicle was not included in the recall. Three steering tsbs and one suspension tsb were issued, but no recalls for the suspension. The manufacturer provided no remedy other than suggesting that the dealer replace the part. The approximate failure mileage was 45,000.

- Strongsville, OH, USA

Started car and steering was so hard I could not safely steer the car. It was towed to the dealer (margate Lincoln, margate Florida) for repair. They told me the incident was not related to the manufactures recall and that I would have to pay for it. I have repair coverage so it only cost me $100 and the plan paid the remainder. If I did not have coverage it was going to be around $2,000. I am 73 and was unable to steer the car safely at any speed. I am now scared of the car because of what could happen and think it is unsafe to me, my passengers and the general driving public.

- Coconut Creek, FL, USA