I own a Lincoln Mkz hybrid (2011). I have what I consider a safety failure/hazard. The driver's side door lock/latch failed and I have been unable to open the door from the inside. I have to open the window and open the door by way of the outside handle. In an emergency, if the electrical system was inoperable, a driver would be trapped in the vehicle because the windows would not open and the seat could not move back, thus, potentially trapping a driver.

- Westerly, RI, USA

3/5/14 driver and passenger climate control seats are inoperative. No indicator light after pressing buttons. Took to dealer 3/12/14. From dealer writeup: Verified climate controlled seats are inop. Self tested, could not communicate with dcsm module. Ran oasis, no messages match concern. Performed symptom chart to pinpoint tests concluding a bad dcsm module and main connector was melted. Replaced connector and checked all circuits, ok. Replaced module and rechecked operation for both sats, ok. Returned car to dealer on 3/17/14. After turning on climate control seat, light goes out after a few seconds. Was told by dealer seats were operating correctly, climate control seat operate only when gas engine is running, they would turn of when car goes into hybrid mode. This is not how the seats worked for the past 2.5 years. After several phone calls with Lincoln customer satisfaction group was told that the sync upgrade performed in March 2012 was not compatible with the new dcsm module installed.

- Somersworth, NH, USA