This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
3/5/14 driver and passenger climate control seats are inoperative. No indicator light after pressing buttons. Took to dealer 3/12/14. From dealer writeup: Verified climate controlled seats are inop. Self tested, could not communicate with dcsm module. Ran oasis, no messages match concern. Performed symptom chart to pinpoint tests concluding a bad dcsm module and main connector was melted. Replaced connector and checked all circuits, ok. Replaced module and rechecked operation for both sats, ok. Returned car to dealer on 3/17/14. After turning on climate control seat, light goes out after a few seconds. Was told by dealer seats were operating correctly, climate control seat operate only when gas engine is running, they would turn of when car goes into hybrid mode. This is not how the seats worked for the past 2.5 years. After several phone calls with Lincoln customer satisfaction group was told that the sync upgrade performed in March 2012 was not compatible with the new dcsm module installed.
- Somersworth, NH, USA
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- Somersworth, NH, USA