This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Lugnuts are stripped and swollen at only 60k miles. An improperly seated lug nut could result in the tire coming off at high rate of speeds posing a safety hazard. The dealer found and confirmed the swollen and stripped lug nuts. Lincoln dealer is the only entity who has serviced the vehicle while in my possession. After speaking with advisor, they said this is a common problem - indicating Lincoln is aware of the issue. After researching, MANY Ford and Lincoln owners are filing complaints, and lawsuits over this issue and Ford is denying them. This indicates Ford and Lincoln are aware of the problem. Part was inspected by the manufacturer, Lincoln. No warning lamp, message, or symptom indicating the problem. Last service appointment (approx 5100) miles ago did not indicate any issue with the lug nuts.
After a year with the purchasing dealer we are still having on-going electrical issues with the vehicle. Apple Sync, voice control. Still have issues with rims pitting after only less than 10,000 miles on the vehicle. Bolt rusting on under carriage. Film on back window. Lincoln Corporate has been following this case for a year now and my rep is Mr. Dehane Davis. This file is still open at Lincoln Corporate.
The contact owns a 2017 Lincoln Mkz. While driving 25 mph, the contact depressed the brake pedal and the vehicle pulled to the right or left intermittently without warning. The vehicle was taken to grand ledge Ford Lincoln (6080 E saginaw hwy, grand ledge, mi 48837, (517) 627-8100) where it was test driven. The dealer did not find any failures. The vehicle was not repaired. The vehicle was then taken to lafontaine Ford of lansing (5103 S cedar St, lansing, mi 48911, (517) 394-7000) where it was test driven. The dealer confirmed that the alignment was uneven. The vehicle was not repaired and the failure recurred multiple times. The contact referenced NHTSA campaign number: 18V167000(steering). The manufacturer was made aware of the failures and provided case number: 24864137. The failure mileage was approximately 23,000.
- Lansing, MI, USA
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- Placentia, CA, USA