Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit
REASON FOR THIS SUPPLEMENT
Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023.
Service Action:
o IDS level 128 or higher is now required to address various programming issues
encountered.
o C-MAX Energi vehicles are now serviceable with new software and hardware.
Labor Allowances: C-MAX labor has been updated.
Parts Requirements / Ordering Information:
o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number.
o MKX Rear seat backrest nut claim quantity updated.
Technical Information updates:
o Ensure IDS level 128 or higher is used.
o Toggling Valet Mode is no longer required.
o C-MAX Energi instructions are now available.
Owner Notification: Non-repaired vehicle owners will be mailed the week of April 17, 2023.
Pickup and Delivery: Added
Customer Acknowledgement Form - Review form contents with customer prior to kit
ordering and obtain customer signature prior to installation for Focus BEV, C-MAX, and Fusion
Energi vehicles.
