This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Carvana states "thank you for taking the time to email us about your recent vehicle purchase! carvana takes pride in the vehicles that we provide and sell to every customer. Per our standards, we complete a 150 point inspection of every vehicle however this was not the case. I had so many issues from transmission failure, speakers not working, speed issues with car not accelerating to tires not being the correct ones so I would slide on raining days and almost crash on 3 occasions.
The contact owns a 2015 Lincoln Mkz. The contact stated that while driving at a low speed attempting to engage the brakes, the vehicle accelerated independently. As a result, the vehicle crashed into a building and the air bags failed to deploy. A police report was filed and no injuries were sustained. The vehicle was towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 7,200. The VIN was unavailable.
- Murphysboro, IL, USA
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- Bolingbrook, IL, USA