This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Front left brake line split open and lost brake fluid. This was not caused by any damage from outside items...there was a failure of the tubing right near the end crimp.
On 7/5/2020, I experienced a sudden brake loss on my vehicle. To stop the vehicle I had push the brake pedal down to the floor board. On 7/6/2020 I had the vehicle towed to David McDavid dealership in Plano, TX to have the brake problem fixed and it was returned to me on 7/10/2020. On 6/14/2021 I had the same brake problem again and I called the same dealer and I just took in this date 6/15/2021. After reviewing the brake recalls involving other Ford/Lincoln models, I believe the 2014 MKZ should be included in the brake recall.
I was heading to work and I didn't see any issue on my dashboard that something is wrong with the car. I drove the car three blocks and the car stopped all of sudden while I was in driving mode. I call the dealer and they told me to tow the car to them. The dealer calls me the next day and said your brake system wires were chewed by an animal. I asked why my breke alert didn't show up on the dashboard, they couldn't explain and keep asking me to pay for it. I told them I could have been killed if I was going in high speed and the car brake system stop any time. I feel like there is a fault that needs to be investigated. This is really not safe when your most important part of the car system wires is chewed by an animal and I don't see any indicator showing me any issue related to it. I normally see when an oil change is a need, low tire air, the door is open, all those signs show on the dashboard, but the brake system didn't warn me that something is wrong. I had an extended warranty with Lincoln with brakes and electric issues. They denied that they don't cover such issues. I don't even feel safe driving this car even if they fix, because they can't prove how long the wires were chewed and why the brake indicator didn't show up. I have reported this case to the Lincoln headquarters, but no help from them. They keep saying you have to work with your local dealers. See attached pictures. If this happens while I was in 50miles on the highway, I would have cause huge damage. Contact me any further questions.
The contact owns a 2014 Lincoln Mkz. While driving 35 mph, the brake pedal was depressed and failed to operate correctly. The contact mentioned that the brake pedal needed to be pumped in order to get the vehicle to come to a complete stop. The contact noticed brake fluid leaking under the vehicle on the driver's side. The vehicle was towed to fox Ford Lincoln (2501 N elston ave, Chicago, il 60647, (773) 687-7800) where it was diagnosed that the driver's side brake line was ruptured. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
I was traveling in bumper to bumper traffic with family and friends traveling at about 10 mph when I went to apply the brakes and the car would not react I then applied both feet standing on the pedal announcing I wasn't stopping and nudged into the back of the car in front of me. It left only minor damage to my vehicle and none to the one I hit. I shut the car off and turned it back on and the brakes seems to work again. I took the car to the dealership the next morning and they reviewed the issue for a few days and could find nothing wrong and said everything tested fine. I frankly do not trust the safety of the vehicle and will now only drive it myself. I am a retired police officer and former employee of NHTSA region 8 with 20 years of crash reconstruction experience and I have never personally had a brake failure so it is concerning. I wanted to submit the report for tracking purposes in case others encounter the problem or their is a future problem with this vehicle. Thank you.
A D V E R T I S E M E N T S
- Longboat Key, FL, USA