This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The doors of the vehicle fail to latch closed when the temperatures get below freezing. There has been a recall previously repaired in 2016 per vehicle records, however this seems to be an issue now.
I took my Lincoln to a Ford dealership regarding water in my trunk. The technician said it was the factory wields off the assembly line that have failed. Lincoln said they would not cover the repair due to not enough complaints on model and car was over any warranties. I returned the vehicle to the same dealership to get the repair. I was told it was not the wields, but the trunk lid. I paid for a new trunk lid and new gaskets. The car continues to leak. I took it to an ASE certified mechanic, and it was indeed the factory wields. The car has mold and mildew growing. The other dangers are the wields between the body and back pillars are failing.
Hood on my 2013 Lincoln Mkz is starting to rust and this is should not be happening on a car that is less than 10 years old. I feel like it's a quality control issue because this car is never driven on beaches and we don't have salty roads in Florida. The rust is occurring on the edge of the hood near the grill and the paint is beginning to chip.
On April 4th, 2020. After leaving the freeway and making a brief stopped, a passenger exited the front left passenger sides door, and once the passenger reentered the vehicle, the door wouldn't close, latch, or lock. The passenger door will bounce back open after attempting to shut the door, the door remained unlocked and the latch wouldn't switch to the locked position which would lock the door in place. This is a huge safety and privacy risk, as we would have to drive holding manually holding the door shut, including while making turns, driving on the expressway, and while driving in various driving conditions. This is incredibly dangerous, especially in limited visibility, or during dangerous conditions such as snow, storms, and etc... this also posed a huge privacy risk, since the door remains open and unlocked without any way to securely close and lock the door, any individual can easily steal your vehicle by entering the unlocked and open passenger door side and hotwire the car. This also drains the battery since the car is trying to alert the owner that the passenger door remains open. To my dismay, this vehicle and year (2013 Lincoln Mkz) was involved in a recall in 2015 for the same exact reason, the dealership searched my VIN, and didn't find a recall on the vehicle. Ford and Lincoln refused to work with me on the price or anything, despite literally this same model having a recall for the same exact issue that the recalled 2013 Lincoln Mkz models had. The issue for the first recall was caused by a broken sprawl tab, which a local mechanic literally diagnosed. The issue literally happens while stationary, in motion, on a city street, and highway. This is incredibly infuriating and has caused a $460 price tag attached to the repairs for only one door, while the recall replaced all four for free!
Interior driver door handle no longer sits flush with body. Periodically the door does not shut properly. I noticed a recall on that part. When asked gridley Ford service (dwayne) he emphasized on your web posting it says certain vehicles and is not one of 'those'. I asked that since it is displaying same problem addressed how is my car not covered. He pulled up a printout that shows my vehicle and the recall is not listed. I asked him if there is anyone he can call to advocate for my vehicle and he said he doesn't call anybody for that. I was told repair cost was $200. I left there confused and angry.
On my way to work on 10/03/2017 @ around 7am in rush hour traffic my left passenger front door swung up. I had to swerve out of traffic to miss from hitting a vehicle next to mine. I was able to safely arrive at a rite aid parking lot. I have researched and found that my model car was under a recall for faulty door latch. My car was taken to my local Ford dealership where they are stating it will be $652 to repair and my car was not under recall. I'm highly upset and feel that my car should be cover under this recall as it has experienced the same defect as previous 2013 Lincoln Mkz owners
Lincoln passenger door latch. The vehicle was stationary, at a gas station having just refueled. The passenger went to close the door and door did not close. So tried again and realized the door was not staying closed. Driver checked the door latch to see if it needed to be pushed down and realized this was not the problem. The vehicle and passengers were on a trip out of state more than 8+ hours from home and it was July 4th holiday. No dealerships/ and Ford/Lincoln customer service not available. Had to wait until next day, contacted 2 Ford dealerships one was booked the other had availability but it would take a few days. Contacted the Lincoln customer service since we saw online there had been a door latch recall. We mentioned this and they told us the door latch recall had been completed on this vehicle in November 2015. This concerned me even more since this replacement piece that was to repair potentially default latches default even more quickly and with less driving. In Jan 2016 we moved out of state to DC where we park the car and rarely drive the car, therefore the amount of mileage this lasted was unacceptable. We had to pay $420 to the dealership for the latch repair (Ford did refund us $284 since they felt bad even though it was out of the 12 month warranty) but also has to pay $255 rental car which during holiday week in a vacation town we got the last rental car. A door latch should not break after 20 months with normal driving, not to mention the limited use of driving this car gets. A door latch is a major safety issue what if it happened to the driver's side? the car could only be driven with someone manually holding the door shut with both hands. So I am deeply concerned that either Ford did not actually replace the door latch in Nov 2015, or if they did the replacements are more faulty and a 12 month warranty is insufficient for a safety issue.
The car was pulled into a parking space (space in front of a canal) and pushed buttoned into park and the car then lurched forward, going into the canal (front half only, the back half was stopped by the sea wall). We see there was a recall for the same problem for 2013 Lincoln Mkz hybrids (ours is not a hybrid).
A D V E R T I S E M E N T S
- South Haven, MN, USA