This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On August 30, 2022, upon traveling home from Palm Springs airport, I stopped at a restaurant in Morongo Valley. As I was eating, someone said that a car was on fire under the hood. The fire department jawed up the hood and put the fire out under the hood. The police and the fire department were called and present to file a report. I had it towed to my house. I believe that this a safety issue.
Took the car to the dealer to have the driver airbag inflator replaced when it says here there are no parts available yet the dealer fixed something? The dashboard airbag light never went out!!
While traveling at approximately 22 mph I entered a roundabout when the steering wheel pulled out of my hand and the car was no longer turning, but going straight towards another car that was waiting to enter the roundabout. The car no longer had power steering but I was able to steer past the waiting vehicle and into a curb where I stopped the vehicle off the road. There was no warning prior to the incident, with the traction control warning light coming on at the same time the power steering stopped working. The vehicle has been diagnosed by a reputable independent shop with a faulty steering gear at a cost of approximately $2,200 to repair. This is the same problem that has been addressed by recall 15S18 for the 2012 Lincoln MKZ Hybrid, but Ford/Lincoln has refused responsibility for this repair based on date of manufacture of this specific VIN.
DRIVER'S SIDE DOOR LOCK WILL NOT UNLOCK FROM INSIDE OF CAR. THIS IS A SAFETY FACTOR IN THE EVENT OF AN ACCIDENT. NOT ABLE TO OPEN DOOR FROM INSIDE - HAD TO ROLL WINDOW DOWN AND OPEN FROM HANDLE ON OUTSIDE OF CAR. VEHICLE WAS STATIONARY. Note There is at least one other report of this happening on your web site and YouTube has several videos of others having this problem and how to replace the handle when this happens
The contact owned a 2012 Lincoln MKZ. The contact stated while entering a gated garage, when lifting his foot from the brake pedal, the vehicle accelerated independently and crashed into a parked vehicle and continued to accelerate and pushed the first vehicle into two additional vehicles. The contact stated he depressed the brake pedal but failed to stop the vehicle. The contact stated he was not aware if any warning lights were illuminated. The front driver air bag did deploy. The contact stated he sustained a cut on his left hand from the seat belt but did not seek medical attention for the cut. An ambulance did come to the location and verified he did not have any other injuries. A police report was filed. The insurance company deemed the vehicle a total loss. The vehicle was towed to a towing lot first and then the insurance towed to an unknown location. A dealer was not contacted. The manufacturer had been informed of the failure in letter form. The failure mileage was approximately 72,000.
- Whiting, IN, USA
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Due to the open recall without a known solution, I am unable to ensure the safe use of my vehicle for my family and my business, and have lost income due to this problem.
While driving around 40 mph a ding and then red triangle appeared with message to safely stop, felt as if engine completely shut down with no other warning. I have already had one air bag replaced and now have been informed the driver side needs to also be replaced so this is not a good time for car engine to shut off in middle of driving. Thankfully not on interstate. This is not the first time something similar happened with brakes and power steering locking a few months prior to this. I can't get appointment at dealer until mid may but was told there were no problems like this reported. I do see on a complaint website where it has been reported by quite a few people so it would seem to be a problem. I would say if you were on interstate this could be cause of a deadly crash and then to have the airbag recall on top of this. I am at least hoping they will have an answer to fix as I'm scheduled for a road trip in July, but I would never drive this car and feel secure with this issue not being resolved. This for sure should comply for a recall.
The driver door pops open when the car is in motion and has been doing this since I bought it 3 years ago in May. But apparently it isn't a recall. I'm actually scared to drive it the car had 54,000 miles and 59,000 5 thousand miles in three years. Can max said it would be repaired free of charge they lied. This is a problem and I've talked to other Mkz owners who say they fixed the car and paid for it.
Driver's side door lock will not unlock from inside of car. This is a safety factor in the event of an accident. Not able to open door from inside - had to roll window down and open from handle on outside of car. Vehicle was stationary.
Several months ago driver side door handle quit working on both of our cars less than a month apart(Lincoln mkx 2012 ) - had to open door from outside, both have been fixed. On male's car - now passenger side front door handle will not return to proper position and door will not lock. Even with other doors locked, passenger side front door can be opened from outside. This was discovered when parking car and trying to lock doors. Since door can be opened from outside while apparently in locked position, this creates a safety problem for the welfare of occupants. (now wonder how soon before this happens to other doors on car and to doors on wife's car.)
Driver's side door lock will not unlock from inside of car. This is a safety factor in the event of an accident. Not able to open door from inside - had to roll window down and open from handle on outside of car. Naturally if trying to open door, vehicle is stopped.
Faulty inside door handle assembly. Same failed part as the 2013 and 2014 Lincoln Mkz recall. While driving on highway door flew open and wouldn't shut or lock. Had to replace door handle assembly with a another failed part. Because for some reason 2012mkz is not part of the recall.
Driver side door handle/lock not operating - very very hard to get door handle/lock to unlock and allow me to exit car thru driver side door. Even fob would not work properly to unlock door to allow exit. This could be a very serious safety factor in the event of a collision especially if it resulted in a fire. This happened for the fist time on 2/17/17 when I arrived at work and has continued since.
I was on a city street making a left turn when I was hit by a barreling car after he hit me once then he backed up and hit me again to push me out of the way he took off then my car accelerated going up curbs the steering an brakes did not work it took two of us to avoid a brick wall after pulling the emergency brake twice it finally stopped with a bang
Drivers side door handle became inoperative for no apparent reason. Cannot get out of car through drivers door without using outside handle by reaching out of window. This problem has been a recall on other years and similar makes with Ford but not my vehicle. No way to know if door is properly latched and cannot get out if emergency.
I got to work and I couldn't open my driver's side door to exit the car. I tried locking and unlocking, using the key fab to lock and unlock and eventually I had to climb over the passenger seat and exit via the passenger door.
- Tempe, AZ, USA
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A D V E R T I S E M E N T S
- Yucca Valley, CA, USA