This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car is inoperable due to the brake issue and airbag issue. Lincoln refuses to assist with getting it towed or working with the dealership. They will say that they do these things or are trying to help but they do not. This has been going on for 5 years. Dealerships will not fix the vehicle because the vehicle is too old they are telling me. The car is sitting and cannot be driven and nobody will help. I can't sell it I can't drive it I can't use it I can't do anything.
The contact owns a 2007 Lincoln MKZ. The contact stated while driving at an undisclosed speed, the vehicle was pulling to one side. There was an abnormal winding noise detected. The window failed to go up when the button was depressed. The engine and air bag warning lights were illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that there was no wheel bearing work completed on the vehicle. The failure mileage was approximately 210,000. The VIN was not available.
Brakes have failed. Cannot even get to dealership because of this for the repair. Also, airbag light is still on and no repair listed for recall issue.
- Northville, MI, USA
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The contact owns a 2007 Lincoln MKZ. The contact stated that after having the rotors replaced, while driving approximately 30 MPH and attempting to stop the vehicle, the brake pedal was depressed and went to the floorboard. The vehicle coasted before coming to a complete stop. There were no warning lights illuminated. The contact stated that there was a grinding sound coming from the rear of the vehicle while reversing. Additionally, was a slight delay while shifting gear. The contact also stated that the air bag warning light was illuminated. The contact stated that the vehicle was repaired; however, the failure was persistent during cold weather. The vehicle was taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The vehicle was taken to the dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The brake pads and rotors had been replaced approximately 3 to 4 times. The vehicle was returned to the dealer but was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.
Takata recall. The contact owns a 2007 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2007 Lincoln MKZ. The contact stated that the vehicle was taken to be repaired under an unknown air bag and service brakes recall. The contact stated that the air bag and service brakes warning lights were illuminated. The contact took the vehicle to the dealer and the vehicle was repaired; however, the warning lights remained illuminated. The manufacturer was not made aware of the failure. The approximate failure mileage was 93,000.
The contact owns a 2007 Lincoln MKZ. The contact received notification of NHTSA campaign numbers: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
They've yet to find a remedy for either of these recalls. I'm complaining because I'd hate for someone to end up hurt before they figure out how to fix this. It's been 2yrs on the brake recall, this is getting rediculous
The contact owns a 2007 Lincoln Mkz. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) and 21V158000 (air bags) however, the part to do the recall repair was not yet available. The contact called autonation Ford wolfchase (7925 stage rd, memphis, tn 38133, (901) 209-1257) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that approximately four months ago, the vehicle experienced intermittent brake failure. VIN tool confirms parts not available. The failure mileage was unknown.
The contact owns a 2007 Lincoln Mkz. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) and 21V158000 (air bags) however, the parts to do the recall repairs were unavailable. The contact called cumberland Ford motors Inc (1501 us-25E scenic, middlesboro, ky 40965) and it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2007 Lincoln Mkz. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) and 21V158000 (air bags) however, the parts to do the recall repairs were unavailable. Liberty Ford maple heights (5500 warrensville center rd, maple heights, oh 44137) was contacted and it was confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available.
After receiving a letter in the mail regarding my airbag recall, I brought my vehicle into Warren Ford to have the airbags recall resolved. When I picked up my car there was now an airbag light on, on the dash. Prior to having any work done there were no dash lights on. Warren Ford informed us upon request that there is "nothing they are willing to do." This is an issue because prior to the work being done I had no issues and now there is a light on showing me that there is some type of safety concern now. Since the light wasn't on when we originally brought it to the shop for the airbag recall, there must have been some kind of mistake while they were working on the vehicle. The airbag recall really has nothing to do with the issue now, the issue now is that Warren Ford should be held responsible for not fixing/resolving the airbag light issue that is only on since they completed the airbag replacement. This recall work was completed around December of 2018. Warren Ford stated it was not a life threatening concern and told us to bring the car back as soon as it was convenient to have them resolve the light issue. Then when we brought the car back thats when they said theres nothing to be done and they are not responsible to do the work.
I have received letter for recall and letter stating there parts available for this recall. I called the nearest dealer an gave my info and the response was that they have not yet received parts. I attempted again being that I had not heard from them after them stating that they would call when parts came available. It's has been over a year, an in the year I have been in two accidents. I need this issue to be fixed replaced or refunded of the car value. The wait has been way too long causing anxiety with the stress of being severely hurt or even killed. * (recall related incident)
The contact owns a 2007 Lincoln Mkz. The contact received notification of NHTSA campaign number: 17V024000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. Jack O' diamond dealer (2600 w sw loop 323, tyler, tx 75701 (903) 561-5225) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced a failure.
The contact owns a 2007 Lincoln Mkz. The contact stated that the air bag warning indicator was illuminated. The vehicle was taken to Lincoln of smithtown (501 middle country rd, saint james, NY 11780) to be repaired per NHTSA campaign number: 17V740000 (air bags). When the contact retrieved the vehicle, the air bag warning indicator was still illuminated. The dealer explained that two seat sensors were damaged and needed replacement. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 41,000.
Takata recall I took my vehicle to the dealership for airbag recall. When I received my vehicle back, the airbag light was on. They claimed that they did not go near anything that would cause the airbag light to come on and that I would have to pay to have it diagnosed.
Takata recall, Ford said they would address the problem the third quarter of 2018. Always the claim of no parts the question will Ford ever fix this problem? car can not be used for multiple passengers. Dealers have not had any parts to date 2/18/2019. Government should restrict all new car sales until a functional program with actual repairs are underway.
A D V E R T I S E M E N T S
- Northville, MI, USA