Subject: Urgent Health Risk Due to Mold in Lincoln MKX & Additional Considerations I'm submitting a formal complaint regarding our Lincoln MKX, purchased in 2018 with an extended warranty valid through 2026. A significant water leak has resulted in extensive mold and mildew buildup, posing severe health risks, particularly to my immunocompromised wife. Despite minimal use of the vehicle, exacerbated by reduced mobility during the COVID-19 pandemic declared by the WHO on March 11, 2020, we've discovered this longstanding issue, indicating it likely existed since purchase. The remediation process requires complete removal of the contaminated carpeting and padding, thorough cleaning of the underlying metal, and replacement with new materials to ensure safety. Efforts to resolve this with Ford/Lincoln have been met with inadequate support, not covering the extent of necessary repairs. Attached documentation and photographs outline the severity of the issue, the health implications, and our struggle for a satisfactory response from the manufacturer. We urge the NHTSA to consider these factors and our vehicle's low mileage as evidence of the defect's pre-existence and the pandemic's impact on its delayed detection. Immediate action is necessary to address this safety hazard.

- Glen Allen, VA, USA

Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light. I was advised that although it was determined a part failure of catalytic converter, that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance.

- Ocoee , FL, USA

When I utilize my ac or heat without pressing a certain button after a while I start smelling a burning smell coming through the vents. When I'm outside the vehicle I smell it as well. The smell is hard to pinpoint. A dealership told me that maybe I needed to change my air filters. However the burning smell still would happen just the same. Then they checked to see if anything(such as plastic or anything) was stuck to any components that get hot to no avail. But something is wrong and it's scary. Also my vehicle has a very rough idle which sometimes can feel like a rumble. A tune up was suggested and complete and I still have the same experience. I love my vehicle but growing tired.

- Norristown, PA, USA

Unknown/Uncertain as to why the floor is wet on right rear passenger. Dealer unable to detect why floor board is wet. I need answers because this is a health risk/ lungs risk for my family and myself due to questionable mold May probably grow from the wet carpet and wet spell

- Greenville, MS, USA

This car has been in the shop four times for loose screws in the dash board rolls around this is going in a curve on hitting the brakes. Purchase the car the end of May 2018

- Trinity, AL, USA