This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle Leased for 36 months December, 2016. 3 miles on it. At end of lease then purchased the vehicle with a Lincoln Premier Warranty. June 2021 the passenger side dashboard began to lift from its mounting and bubbling up and sort of waffeling across the top of the dashboard then migrating toward the Airbag assembly. Complaint made to Lincoln June 2021. Instructed to take it to a local Lincoln Dealer. Dealer indicated repair would cost some 5 to 6 thousand dollars and that it was not covered under any warranty. Current vehicle mileage: 17,200. Making things worse is that the Airbag is integral to the dashboard. Further lifting and/or peeling off would necessarily present a serious safety and possibly functional hazard, let alone cosmetic features. This is a luxury SUV (Lincoln MKX Black Label) costing approximately 75 thousand dollars, by no means Chump Change. A verbal complaint to Lincoln Customer Service late August 2021. It was indicated this item was NOT covered under warranty and be a total cost to the owner. Not good enough! My position is that is was a manufacturing defect. This whole issue was covered in a certified letter to Lincoln Customer Service September 15, 2021; as yet no reply or resolution from Lincoln.
Has carbon monoxide in the cabin on highway driving. I have a co meter as I have had the car in to dealer 7 times for same issue & it is still not fixed. They now claim it is ok but still have 15 ppm in 10 minutes of driving on highway and level still rising. They say this is an acceptable level. I open windows & co level drops to 2ppm. Then close windows & meter reads again in 15 min 15ppm. This car is not safe. & Lincoln will not take it back. Please contact me & take car for testing if you wish I have 3 months left on lease.then someone new will die driving this not knowing this issue. This has been going on for 2.5 years does not have issue in city driving meter does not move over 3ppm. Only on highway driving. Even more when climbing grades. Levels go up to 15ppm in 5-8 min. Then of course I open windows. Last fix 8-15-19 they claim to have fixed a bad back door seal. Did not change levels when driving on highway same.
A D V E R T I S E M E N T S
- Miami, FL, USA