This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car shuts off without warning when you are driving. It has happened 6 times in the last 3 months. The power steering shuts off and the car comes to a complete stop before you are able to try to restart the car. This is a very serious safety issue when this happens on a busy highway and you are in the fast lane or making a left turn across oncoming traffic. I took the car to a local dealer (jerry's Ford of leesburg va) and it is not showing any maintenance codes for the issue and they said there is nothing they can do. I spoke to Ford (case# cas-17221031-Z4L4R3) and they said to drive the car until the issue happens again and have it towed back to the dealer as restarting the car will clear the maintenance code. I told Ford this was unacceptable due to this being a very serious safety issue and I didn't think it was a good idea to put someone's life at risk to trouble shoot the problem with the car. Ford has no other options at this time. From research I have done online I can see other people have had this same exact issue. NHTSA id numbers 11047965 and 11055106 seem to be the same issue.
- Leesburg, VA, USA
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- Leesburg, VA, USA