This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
10 miles after starting our 2017 Lincoln Mkx it suddenly gave me the warning code of error: Vehicle shutting down now. The car coasted across 5 lanes of speeding traffic. I almost died with our small child in the car. The car restarted fine on the side of the road. Sanderson Lincoln towed the car and did the bare minimum tests on the car per the manufacturer standards. I requested them to do more as this exact same situation has happened to other Lincoln owners multiple times in one car. There has also been a recall on this on previous years. This vehicle also had some strange acceleration issues when we initially bought it and it was dismissed by the servicer. Lincoln customer service now told us we are out of lemon law and they cannot help us. Duh. Lincoln customer service also did shady things to us. They would call us at 11pm Florida time from a dummy phone line so that they could "say" they called us. The servicer replaced our battery and called it a day. Initially the manufacturer seemed outraged that the battery completely fried on the vehicle during testing....then they suddenly changed their tune and said we were out of lemon law in our state.
The contact owns a 2017 Lincoln Mkx. The contact stated that the vehicle was designed to have a tow mode, which would allow the vehicle to tow. While the 39,000 lbs vehicle was towing a 50,000 lbs rv, the vehicle's battery failed. The vehicle was designed to go into park mode, which locked all four tires when the battery failed. Once the vehicle went into park mode, it caused the vehicle to be dragged by the rv for several miles. The contact stated that the park mode feature should not occur since the vehicle was in neutral when in tow mode. The contact called camelback Ford (1330 E camelback road, phoenix, AZ 85014; 602-635-7551) and was informed that the vehicle functioned as expected according to the design of the feature. The manufacturer was made aware of the issue, but the contact did not receive a response. The approximate failure mileage was 22,000.
- Chandler, AZ, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Phoenix, AZ, USA