This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Told by Diamond Ford in Lancaster CA that my Lug Nuts need to be replaced at the cost of $225. I have been driving for 60 years and Never had to replace Lug Nuts.
My Car has swollen lug nuts. I was informed of this by a Dealer who refused to remove the nuts to rotate the tires. I expressed a concern that I had a flat would the lug wrench remove nuts. I was told probably not. I travel long distances. This possibly means I could be stranded for an extended time due to a known fact. I have replaced the nuts but believe I should have been notified earlier by Lincoln.
Went to the dealer for oil change & tire rotation. Service department told me they could not do the tire rotation due to the fact they could not remove the lug nuts. They wanted me to buy new lug nuts at a cost of $334. I declined, decided to research on my own to replace. Hopefully I don-??t have to worry about a wheel falling off.
The contact owns a 2016 Lincoln MKX. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer informed the contact that the lug nuts needed to be replaced due to the lug nut edges being rounded. The vehicle was not repaired. The contact had safety concerns if the vehicle had a flat tire in a rural area or in cold weather conditions where the lug nuts could not be removed with a lug wrench to replace a flat tire. The manufacturer was made aware of the failure. The failure mileage was 20,963.
- Hays, KS, USA
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- Lancaster , CA, USA