The contact owns a 2016 Lincoln Mkx. The contact initially received notification of NHTSA campaign number:19V809000 (electrical system) however, the parts at the time were unavailable. Hassett Ford (3530 sunrise hwy, wantagh, NY 11793) was contacted numerous times and confirmed each time that parts were not yet available. The contact then stated that several warning lights including the ABS warning light would illuminate intermittently on the instrument panel. The contact had taken the vehicle to the dealer and had her service lights repaired. After the repair while driving at 20 mph, the contact attempted to depress the brake pedal but the brakes failed to operate which resulted in her hitting another vehicle as an engine light illuminated. The air bags did not deploy and the contact, in a state of shock, could not move after impact. The authorities were called to the scene and a police report was filed. The contact denied medical attention, despite experiencing neck pain, due to covid-19; no other injuries were reported. The contact's son was able to drive the vehicle back to her home. Upon investigation, the contact's husband discovered another recall on the vehicle for NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic); however, the parts for that recall also remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had yet to be made aware of the collision. The failure mileage was approximately 35,000. VIN tool confirms parts not available for NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic).

- East Rockaway, NY, USA