This is the first Lincoln I have owned and to say I am disappointed is an understatement. In December, after my MKX started to drop phone calls and my screen would flash on and off, one morning I woke to a completely dead car. I had the car jump started and took it to the dealer. After a day, the car was returned to me, and the dealer advised that the battery was bad.
Fast forward a little over 2 months, and the first weekend of March I noted the welcome noises and tones in the car had changed, as well as the chimes when the deck lid was opening and closing. I contacted the dealer on Monday March 5th and made an appointment to take the car in on March 9th. Unfortunately the car did not make it that long.
On Tuesday March 6th I found the vehicle dead again. Again I had the car jump started and drove it to the dealer. After over a week of no contact from the dealer, I finally received word that the car was turning options on and off during the night resulting in battery drain. The dealer advised they had spoken with Lincoln and that the "Cluster" in the dashboard needed to be changed.
I finally received the car back on March 17th. After bringing the car home I began to reset all of my normal settings and noticed that options I previously had like Ambient lighting and drive control were no longer on my vehicle. I again contacted the dealer on Monday March 19th and was told that it was probably just a programming issue, and an apt was made to bring the car back on March 23rd. I was told that it would take 1 - 2 hours, so my husband decided to wait. After 3 hours, the dealer told my husband they were unable to find the issue and that it was best if he left the car.
On March 27th my Lincoln app alerted me to the fact that the battery again had drained. The dealer called that day to advise us that the original issue apparently had not been fixed with the change of the "Cluster" and that they again needed to contact a Lincoln Tech. Today is April 5th and I still do not have my car back.
The last word I received was that the Lincoln Tech has the dealership change the battery again, which did not solve the issue and they are now waiting for yet another cluster to be delivered and changed.
I purchased this vehicle in April of 2018, less than a year ago!!! This was a certified pre-owned vehicle. This car is a lemon!!! What recourse do I have....... I don't want this car back as I will never trust that the issues have been resolved.....
A D V E R T I S E M E N T S
This is the first Lincoln I have owned and to say I am disappointed is an understatement. In December, after my MKX started to drop phone calls and my screen would flash on and off, one morning I woke to a completely dead car. I had the car jump started and took it to the dealer. After a day, the car was returned to me, and the dealer advised that the battery was bad.
Fast forward a little over 2 months, and the first weekend of March I noted the welcome noises and tones in the car had changed, as well as the chimes when the deck lid was opening and closing. I contacted the dealer on Monday March 5th and made an appointment to take the car in on March 9th. Unfortunately the car did not make it that long.
On Tuesday March 6th I found the vehicle dead again. Again I had the car jump started and drove it to the dealer. After over a week of no contact from the dealer, I finally received word that the car was turning options on and off during the night resulting in battery drain. The dealer advised they had spoken with Lincoln and that the "Cluster" in the dashboard needed to be changed.
I finally received the car back on March 17th. After bringing the car home I began to reset all of my normal settings and noticed that options I previously had like Ambient lighting and drive control were no longer on my vehicle. I again contacted the dealer on Monday March 19th and was told that it was probably just a programming issue, and an apt was made to bring the car back on March 23rd. I was told that it would take 1 - 2 hours, so my husband decided to wait. After 3 hours, the dealer told my husband they were unable to find the issue and that it was best if he left the car.
On March 27th my Lincoln app alerted me to the fact that the battery again had drained. The dealer called that day to advise us that the original issue apparently had not been fixed with the change of the "Cluster" and that they again needed to contact a Lincoln Tech. Today is April 5th and I still do not have my car back.
The last word I received was that the Lincoln Tech has the dealership change the battery again, which did not solve the issue and they are now waiting for yet another cluster to be delivered and changed.
I purchased this vehicle in April of 2018, less than a year ago!!! This was a certified pre-owned vehicle. This car is a lemon!!! What recourse do I have....... I don't want this car back as I will never trust that the issues have been resolved.....
- kd25, Franklin Park, US