This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased this 2013 Lincoln Mkx in October of 2017. It was a used vehicle but appeared to be in excellent condition. In April, the sunroof flipped back and chipped the back glass of the panoramic roof. Considering this is a known problem regarding Ford and their sunroofs, my insurance refuses to cover it. I am a single mother of 3 and just wanted something nice for once. The damage costs more than the cars trade in value. I have had bad luck with Ford in the past. I should have known better.
I purchased this vehicle new in 2013 and 3 of 4 door sensors have malfunctioned. The door ajar light is always on so my doors will not lock while driving. This is a very serious concern as I have small children as passengers, also god forbid I am in a situation where I need to lock myself in my car for some reason; I am screwed! the alarm constantly goes off if I lock/arm the alarm or and lock doors because of the door sensors. The dome light illuminates at random times while driving, very annoying while driving at night, another safety issue in my opinion. When the first sensor started acting up I took the vehicle to the dealer and they quoted me $420! as it stands right now I would have to pay over $1200 to repair faulty door sensors on a vehicle that is less than 5 years old. I was simply told by the Ford dealer that I should have purchased an extended warranty and that the issue is not covered under a recall because it is not a safety issue. As a parent with two young children I refuse to accept that not being able to lock my doors while driving is not a safety issue. From what I have been reading online many Ford and Lincoln model cars are experiencing the same issues. Someone needs to hold Ford/Lincoln accountable and make them fix this issue at no charge to the consumer. I already paid them a hefty price to purchase the vehicle less than 5 years ago. There is absolutely no reason all of these mechanisms should be failing or already failed in such a short amount of time. This is unacceptable!!! * 11/01/2015 is the approximate date when symptoms/issues first began.
Door ajar warning on drivers door with door closed. Dome light stays on. Doors will not lock. This warning happens when vehicle is stationary and in motion.
The contact owns a 2013 Lincoln Mkx. The contact noticed that the bumper was cracked and separated from the vehicle. The vehicle was taken to a dealer where the cause of the failure was undetermined. The vehicle was repaired, but the failure recurred months later. The contact mentioned that the bumper was attracting heat. The vehicle was taken back to the dealer where the technician noticed that the bumper was very hot and needed to be replaced. The vehicle was repaired. The manufacturer was notified. The approximate failure mileage was 23,000.
The doors do not lock while driving and the interior dome light stays on while driving. It has been to the dealership and it stop for a few months and started right back doing it. It has been doing it since 2013.
- Ridgecrest, CA, USA
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When the door is closed, the door ajar light stays on and the doors never lock while driving. Also the door can be closed and the door ajar light will not be on but at any moment the door ajar light will come on causing the factory alarm to go off at any time, day or night. It has been to the dealership numerous times for this issue since 2013.
A D V E R T I S E M E N T S
- Pulaski, TN, USA