After purchasinng my vehicle, I noticed a distinct hard object just under the seating surface. At first I thought it was a seat adjustment such as a lumbar support on the seat bottom, but that is not the case. I was, and still am, sitting directly on the motor controls for the seat. I contacted the dealer where I bought it twice about the problem and was told to take it to a dealer here in Florida where I work. I took it to a Lincoln dealer in West palm beach. The service rep. Felt the seat and immediately told me that there was a problem with the manufacturing of the seat. He asked me to leave the vehicle and they would fix the seat the following day by installing some additional padding. I took a rental car provided by them back to my apartment. I was contacted the following day by the same dealer rep. And was told that since there were no previous similar complaints that they could not make the repairs. I then contacted Lincoln's customer care service team and was told that I would be contacted shortly by a customer care specialist, which I was the following day. I was told that this nonconformity was a part of the design of the seats and that he was closing the file.

- Niantic, CT, USA