This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On September 23, 2010 I picked up my first Ford car; a 2010 Lincoln Mkt from ted russell Ford in knoxville, Tennessee. After riding in the car a few days it was evident no matter how we adjusted the front row seating the head restraints left us with a stiff neck at the end of the ride. The service manager, Mr. Perry ball, advised us the only option to our problem was to remove the head restraints. This is not a safe option. Please provide us with a safe resolution to this problem.
- Madisonville, TN, USA
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- Madisonville, TN, USA