This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact-??s daughter owned a 2014 Lincoln MKS. The contact stated that while her daughter was driving 35 MPH, the vehicle lost power steering functionality. The failure recurred several times and the steering wheel became locked completely. The contact had spoken to the dealer and was informed that the steering gear assembly and the spindle rods connecting end failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 105,707.
Driving car and steering wheel suddenly locks up. Reported to both dealer and Ford motor company. Both refused to fix it. Found same problem with the 2013 model...it was recalled because of this same issue with the steering.
Steering wheel locked up while the car was in motion. "Steering Assist Fault Service Required" appears on the dash. Mechanic has checked out the car and believes the steering rack might have to be replaced.
The contact owns a 2014 Lincoln MKS. The contact stated while driving at approximately 75 MPH, the steering fault and traction control warning lights illuminated. The contact stated that one mile from home, the steering wheel failed to respond. As a result, the contact pulled over. The vehicle was towed to an independent mechanic where the vehicle was not yet diagnosed. The manufacturer was not notified of the failure. The dealer was notified of the failure and advised the contact to call the NHTSA Hotline. The approximate failure mileage was 79,000.
The contact owns a 2014 Lincoln MKS. The contact stated while driving at an undisclosed speed, the steering wheel seized with the "Steering Assist Fault, Service Required" message displayed on the instrument panel. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 100,000.
- Waterville, OH, USA
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I was driving down the street when all of a sudden my Lincoln beeps at me. it says -??Service Advancetrac-?? and -??Steering Assist Fault-??. I lost all steering to my car and it swerved across four lanes of oncoming traffic until I crashed into a curb. This car almost killed me and multiple other people. The car has 79k miles on it. This should not be happening. There is a recall on 2012-2013 MKS models but not a 2014. There is very clearly something wrong with this system across MULTIPLE years. I cannot steer the car manually without straining myself. The electronic power steering has problems across EVERY YEAR. not just 2013!
The contact owns a 2014 Lincoln MKS. The contact stated that while driving at an undisclosed speed, the power steering failed, and the steering wheel was stiff and difficult to turn. The failure almost caused a collision. The vehicle was towed to the dealer and diagnosed that the steering gear, front lower control arm, rear toe link and rear upper control arm were faulty and needed replacement. The vehicle was not repaired and towed back to the contact's residence. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 81,049.
As I was driving steering stop working it got so hard it steered to the right almost hit a person on the side walk.when it happened I was around the house.luckily made it home safe on a hard steering wheel
The contact owns a 2014 Lincoln Mks. The contact stated that the steering wheel seized. While driving at low speeds, the power steering assist indicator illuminated and prevented the contact from turning the steering wheel. The contact had to turn the steering wheel with force. The contact was able to drive the vehicle home. The vehicle was towed to Ford Lincoln long-lewis (2551 john hawkins parkway, birmingham, Alabama, 35244, (205)-989-3673) where it was diagnosed that the power steering gear rack and pinion assembly failed. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The failure mileage was 50,000.
A D V E R T I S E M E N T S
- Toledo, OH, USA