The contact owns a 2012 Lincoln MKS. The contact stated while attempting to drive out of a parking space, the message "Power Assist Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was determined that the Power Steering Control Module (PSCM) needed to be reprogrammed, and the steering rack needed to be replaced. The mechanic related the failure to Ford Campaign Number: 15N01. The vehicle was then taken to the dealer, where the same assessment was made. The dealer ordered the part for the repair; however, the manufacturer's warranty department denied the claim for the repair after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 158,000.

- Astoria, NY, USA

Power Steering Assist Failure

- Astoria, NY, USA

The contact owns a 2012 Lincoln Mks. The contact received notification of NHTSA campaign number: 15V340000 (steering) however, the dealer stated that the vehicle should not have been included in the recall repair. The vehicle was repaired. The contact had not experienced a failure. Updated 1/14/16

- Richmond, VA, USA

The contact owns a 2012 Lincoln Mks. While coming to a stop, the steering wheel became drastically difficult to control after an audible and power steering warning light illuminated. The vehicle was taken to a dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 39,000. Updated 8/6/15

- Kennett Square, PA, USA