This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my 2001 Lincoln Ls in July, 2004 with only 19,027 miles. The vehicle has ongoing problems with the breaks, which at times the pedal will slowly fall through. I have been complaining to the dealer while it was under the warranty who said, " there is no problem." After that I spent a lot of money replacing the breaks. The problem even after that was still there. I went into another Lincoln dealer on 4/07/2005 & complained about the problem to the service guy. I left him the vehicle there because there was another issue other than the brakes. The other problem was fixed, but when he turned the vehicle on in the morning & stepped on the brake to reverse it, sure enough the brake pedal fell right through. The dealer contacted me & said, " I can definitely see your problem now." I was happy that they found the problem, which was the brake master cylinder. They supposedly fixed the problem, which came back, & the upsetting thing was that my warranty has ran out. I took my vehicle on Saturday, December 3, 2005 to a mechanic. The mechanic told me that he did see a leak between the brake fluid filler & the brake master cylinder, & he doesn't believe it's the brake master cylinder anymore & now it might be the whole system. I contacted the Lincoln head quarters to come to the solution because one, my warranty is out, & the other is that the Lincoln dealer that I took the vehicle to get the master cylinder replaced is out of business. They have told me to take it to a Ford dealer for free inspection because the master cylinder is covered under a 12 month. Warranty, which was a lie because the Ford dealer charged me for the inspection due to them stating, "there is no problems found here." The service guy did see something in the brake fluid floating, which they don't know what it is and if it has contaminated the brake system. I did pay $27 dollars for a non-contaminated bottle for the sample of the brake fluid to be sent out to the lab for testing.
- Carmichel, CA, USA
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- Carmichel, CA, USA