Ref. Confirmation #10100980 this incident happen at bud davis Lincoln 2177 covington pike memphis Tennessee 38128 (901)373-5700 I went to this dealership to purchase a key and door remote to be program. In the process my vehicle was return to me with a broken door handle, the dealership was liable for the damage broken door handle, but insisted that I pay to have the door handle repaired. My vehicle and I were held hostage until the service manager Mr. Goldsmith insisted that I pay for repair of a door handle that was broken while my vehicle was in the coustody and liability of the dealership. The handle that replaced the oem now has been modified and has gears in to prevent such problems. The handle is made of plastic and has stress cracks which prevent the driver/passengers door from opening/exiting the vehicle. I have the original handle that was removed from the vehicle by the dealership and would like the NHTSA to take a look at this. It appears that Ford has something to hide and are charging consumers for modified oem defective door handles. Your attention in this matter would be greatly appreciated. I filed complaints with the Ford consumer complaints 1-800-line and did not receive a respond to this matter/incident. Has Ford/NHTSA issue any recalls concerning these incidents? if NHTSA would like me to ship the defective part please respond with instruction by email. Thank you.

- Memphis, TN, USA