This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The hands free sensor on the liftgate will randomly allow the door to open with the key as far as 20 feet or more from the vehicle. The liftgate opened on its own from the motion of a garage door, becoming entangled with the garage door and damaging the door. The door has opened on its own at least twelve times without a person standing directly in front of the rear bumper making a kicking motion. Ford has failed to provide any technical specifications for the door, including the acceptable distance at which the key must be from the vehicle for motion to activate the door and the distance at which motion must occur. As a result the vehicle cannot be safely stored in a garage. The vehicle poses a safety hazard of striking a passerby who may walk behind it when the key is nearby, and has opened at least three times in such a manner. Ford basically states if the door opens at all then it is working and they do not have any specifications for door operation that they can test against. Video of one unpredictable door opening attached.
- Murrieta, CA, USA
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- Murrieta, CA, USA