On July 09, 2022 I delivered my vehicle to Heller Ford 700 Main Street El Paso, IL, (309) 527-6050 to have my original Cabin Air Filter eeplaced with a unit which I supplied. Their technician performed a commendable removal of the original unit. He found the original Motor Craft Cabin Air Filter had deteriated to a black fragmented crust which had clogged the blower motor to the extent the motor had to be removed and bown out, and reinstalled prior to the instillation of the new filter! I have no reservations against Heller Ford and it Service Facility Staff, mine is with Lincoln My car had 56,687 miles at the time of the service, The service manual recommends changes be made at 20,000 - 30,00 miles. My vehicle is highway driven no city stop and go traffic, I asked the sevice staff if they ever seen a cabin air filter in such shape- they said no I Purchased my vehicle from Sutton Lincoln/Ford in 2018 new off the lot and this vehicle is used for 100% pleasure driving. I feel the Cabin Air Filter was defective when it was installed at the factory! I contacted Lincoln Way - Case # 37545937 c/o Joan Turetsky Claim Service MGR. Little of no help (1-800 - 521-4140) I feel I should be reimbursed for my efforts due to a defective filter

- Hazel Crest, IL, USA

The electric door latching mechanisms fail to fully latch the driver's door shut when pulled to the first detent. In order to fully engage the door latches, it was necessary to slam the door. The first occurrence coincided with unusually cold weather (34 degrees f). These door latches had previously been the subject of a recall which first delayed the dealer's ability to sell the car to me. Then, suddenly, even though the parts were reportedly still unavailable, the dealer claimed to have been able to use company connections to obtain parts early and claimed to have carried out the recall before selling me the car in April 2019. About a year later, the latches malfunctioned, draining the car's battery over the course of about two days, after which, the same dealer "reprogrammed" the latches and replaced the battery. Now trouble with the same door latches emerges again.

- Savannah, GA, USA

Instrument cluster deprograms itself, interior lighting stopped working, folding exterior mirrors fold themselves without command to do so, rear view mirror changes it setting without command, hud flashes multicolor lights onto windshield viewing area, approach lighting stopped working. Sync3 was programmed to display map on startup but recently came up with different setup. All occurred while vehicle was stationary. Began 12/11/2018 until present.

- Paris, TN, USA