This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Complaint against motor craft replacement parts. This is the second time I have received defective parts from motor craft. I presently have a 97 Lincoln cont. And recently had my A/C condenser replaced along with a tune-up. In the process, the thermostat was replaced. It was a genuine motor craft part. After installation, the car overheated because the new thermostat was defective. My mechanic replaced it with another new thermostat and the car over heated again. The second thermostat was faulty. The mechanic was not upset because he stated Ford/Lincoln pays mechanics for labor whenever a replacement part is defective. So, mechanics don't care, only the consumer suffers. One mechanic admitted this happens quite often, the supply people will simply place a defective part back on the shelf. The result is dealers want to discourage people from repairing Ford/Lincoln by making consumers go back for repeated service calls (motor craft thermostat).
A D V E R T I S E M E N T S
- Stuart, FL, USA