This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Lincoln Aviator. The contact stated while driving at an undisclosed speed, there was a humming sound coming from the sunroof. Additionally, the contact noticed a fluttering sound coming from underneath the vehicle and the vehicle was shaking abnormally. The vehicle was taken to the dealer and the contact was informed that the sunroof assembly needed to be adjusted. In addition, the contact was informed that the undershields on the front under-carriage of the vehicle were warped due to fractured bolts. The contact was informed that the bolts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 59,928.
The sunroof exploded outward. We were on expressway @70 MPH and did not notice any road debris nor under any bridges at time. Dealer could not find any other damage to windshield or car body. Had 6 people in car at time. Collected all glass that fell in, but only about 1/3 of total glass area, so feel most went up and out. Dealer admits to 3 other cars in their shop with sunroof issues. Was like an explosion and we were already in right hand lane so safe to pull over and see what had happened. Other passengers felt calmness of driver prevented accident.
- Marietta, GA, USA
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- Milton, NY, USA