This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a Lincoln Aviator and Ford refuses to fix the liftjar crack in the back it is a concern since there is so much rain in Florida how do I know what leaks in there and its their defect just because its not a safety issue doesn't mean they shouldn't honor the fix its ridiculous I made numerous calls as well as a dealership trying to help me out but Ford refused.
A vertical crack on plastic covering of hatch cover. Starts at the Lincoln medallion that is cut into the plastic piece and extends vertically to bottom edge. I took it to a Lincoln dealer. Estimate was $500 for a piece of plastic that measures approximately 12 inches high and the width of the hatch door. This is definitely a design error on the part of Ford. The service manager told me that he sees a lot of this same complaint and it is not covered by Ford. A $42,500 automobile with a defect in design that results in an unsightly split in plastic piece wanting an outrageous fee of $500 to replace the piece. Do you think I will ever by another Ford product. Not in this lifetime! thanks Ford who always puts quality first.
- New Albany, OH, USA
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- Saint Petersburg, FL, USA