TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS:
?Careful inspection for paint chips/scratches and body dents/dings.
?Proper operation of electrical accessories (including interior light, clock, and radio reset).
?Interior cleanliness.
?Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are, and have always been, a major focus for Lexus. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to input their dealer information and set the service reminder on the Navigation Screen before delivery. By doing this, customers will be reminded to return to your dealership for service. (See Page 2 of the TX 350/TX 500h/TX 550h+ PDS Check Sheet ?Set Dealer and Service Reminder.?)
This bulletin contains the PDS procedures that apply specifically to the 2024 model year TX 350, TX 500h, and TX 550h+ vehicles. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the TX350/500h/550h+ PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
