This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata Recall. The contact owns a 2005 Lexus SC430. The contact received a recall notification for NHTSA Campaign Number: 19V741000 (Air Bags) and drove 5 hours to the only Lexus dealer in the State of Maine. The dealer informed the contact that they would need to repair the vehicle clockspring to clear the air bag warning light prior to completing the recall repair. The contact declined and the dealer refused to complete the recall repair. The contact drove back to his residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light had been illuminated. The manufacturer was notified of the failure and advised the contact that the dealer should have completed the recall repair. The manufacturer advised the contact that they would assist with towing the vehicle to the dealer for the recall repair. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 73,000. Parts distribution disconnect.
The contact owns a 2005 Lexus SC430. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Lexus SC430. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part for the repair. The contact had not experienced a failure.
- Neenah, WI, USA
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The contact owns a 2005 Lexus SC430. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure.
A D V E R T I S E M E N T S
- Jonesport, ME, USA