We are the owners of a 2023 Lexus RZ450e Luxury, a fully electric vehicle. My wife and I rely on the Lexus app (on our Android devices) to monitor essential details such as remaining miles, charging percentage, and the overall status of the vehicle. These features are vital to ensure we have sufficient charge before driving. However, as of Monday, October 14th, the app has stopped displaying this crucial information. Instead, it shows -??-1 mi. est-?? and -??-1 %,-?? (minus one percent!) and the status bar has disappeared entirely. Please refer to the attached screenshot for reference. This exact issue occurred previously in July 2024, and Lexus opened file number 240710002913 to address it. While it was resolved at that time, the problem has resurfaced, leaving us once again unable to monitor the vehicle's charge remotely. This ongoing issue is frustrating and inconvenient, especially given the safety implications of not being able to reliably monitor the vehicle-??s charge. We expect better from a $70,000 luxury vehicle, and it is unacceptable that such a problem has recurred. It raises serious concerns about the testing and quality assurance of the mobile app updates. Resolution Request: We find it unsafe to operate the vehicle without reliable access to charge status information via the app. Given that this issue has recurred, we kindly request a resolution. Ideally, we would prefer the vehicle to be replaced, as this persistent issue has significantly impacted our ownership experience. We appreciate your prompt attention to this matter and look forward to your response.

- Fairfield, NJ, USA

It is two problem with Lexus Rz. First the Glass Roof is not UV protected and My husband and I are getting burn on our head and my phones over heat because of the strong sun beating on us. Second is the Electric range supposed to be 220 mile range and in reality I am getting 150-160 range. we are misrepresented by Lexus. On Oct.13 Lexus inspected the car and Please see the attached file. The guy says that this car cannot be in highway or freeway. He says that Avoid relying on the displayed possible driving distance. I paid close to $80000 including warranty and they took my car for 29900. I want my money back or they have to give a car that would not be like this.

- Treasure Island , FL, USA