The contact owns a 2023 Lexus RZ 450. The contact stated that while the vehicle was in park(P), the vehicle failed to shift out of park after multiple attempts. The vehicle eventually shifted into drive(D) and as the contact began to drive the vehicle, the vehicle began to hesitate as the brake warning light appeared on the instrument panel. Once the contact reached her destination and parked the vehicle, she attempted to straighten out her vehicle as the tail end was sticking out in the road. While straightening the vehicle, the brake warning message returned on the instrument panel as the vehicle then surged forward at a high rate of speed. The vehicle ran over four garbage bins before crashing into a parked vehicle. The air bags deployed upon impact. The contact attempted to exit the vehicle after the crash but all the doors failed to unlock from the inside. The contact screamed for help as neighbors heard the commotion outside and assisted the contact out of the vehicle. Police were called but no assistance arrived. The contact did not sustain any physical injuries and did not seek medical attention. The vehicle was towed to an independent mechanic where it remained in their possession. The dealer was notified of the failure but offered no assistance. The manufacturer was notified of the matter and stated that they would review the vehicle's black box. The vehicle had yet to be repaired. The failure mileage was approximately 5,400.

- Los Angeles, CA, USA